Experience

Infinitee LLC

• United States
• Sporting Goods Manufacturing

• • Jan 2023 - Present

  Outsourced Employee for Infinitee LLC from Vivacity Beyond (Pvt) Ltd.

• • Jan 2022 - Dec 2022



Sync & Secure

• Team Lead

  • Jan 2021 - Dec 2021

  o Providing level 2 to level 3 technical supports in VoIP NOC to customers and reporting to the management. o Responsible for providing 24/7 customer support lined with a profound monitoring and troubleshooting team for Voice and Data network and systems support. o Providing quick and efficient solutions to the problems reported by customers in live environment up till full customer satisfaction. o Deploying, testing and optimizing network and system services; responsible for configuration management and overall operations of network systems. o Monitoring network traffic and activity. Keeping in view capacity and usage for this purpose. o Gained thorough knowledge and understanding of SIP and H323 protocols. Performed wide-ranging and systematic troubleshooting to resolve all hardware and software related misfortunes and faults, often involving capturing and analyzing SIP and H323 signaling traces. o Maximizes network performance by monitoring performance, troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization o Secures network system by establishing and enforcing policies; defining and monitoring access o Design and maintain customer network infrastructure and perform end-to-end troubleshooting between sites. o Provide operational support through thorough analysis and take measures in regards to productivity and profitability. o Maintenance of technical documentation (for client) of processes and procedures used throughout normal operations. o Manage routing and switching based on QoS triggers generated via SNMP management system. o Analyzing, configuring and rectifying problems relating to Genband and XIPX soft switches. Show less



Telebiz International

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Sr. Network Engineer (NOC)

  • Aug 2019 - Dec 2020

  Providing level 2 to level 3 technical supports in VoIP NOC to customers and reporting to the management. o Responsible for providing 24/7 customer support lined with a profound monitoring and troubleshooting team for Voice and Data network and systems support. o Providing quick and efficient solutions to the problems reported by customers in live environment up till full customer satisfaction. o Deploying, testing and optimizing network and system services; responsible for configuration management and overall operations of network systems. o Monitoring network traffic and activity. Keeping in view capacity and usage for this purpose. o Gained thorough knowledge and understanding of SIP and H323 protocols. Performed wide-ranging and systematic troubleshooting to resolve all hardware and software related misfortunes and faults, often involving capturing and analyzing SIP and H323 signaling traces. o Maximizes network performance by monitoring performance, troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization o Secures network system by establishing and enforcing policies; defining and monitoring access o Design and maintain customer network infrastructure and perform end-to-end troubleshooting between sites. o Provide operational support through thorough analysis and take measures in regards to productivity and profitability. o Maintenance of technical documentation (for client) of processes and procedures used throughout normal operations. o Manage routing and switching based on QoS triggers generated via SNMP management system. o Analyzing, configuring and rectifying problems relating to Genband and XIPX soft switches. Show less



INDUS RIVIERA

• Canada
• Retail
• 1 - 100 Employee

• Product Research & Ecommerce support

  • Jan 2018 - Feb 2019

  o Investigating market activity. o Assessing future trends for product research. o Finding high quality products on AliExpress (sort by order number and rating). o Checking product details and making sure that all product images are clean, with no logos or written Chinese. o Read feedback and reviews to ensure that product isn't defective. o Once you have analyzed a potential product and it passes the various tests above, then importing these products into Oberlo. o Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders. o Presenting results to colleagues. o Making improvements or modifications to current processes. o Generating ideas for new products and researching feasibility in terms of profitability, resource availability and compliance with regulations. o Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements. o Respond accurately and promptly to customer inquiries. o Communicate and work with staff for information exchange and inquiry resolution. o Thoroughly analyze Google Analytics Show less



Sidotel - Sido Inc.

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Senior Network Engineer

  • Aug 2008 - Dec 2017

  o Fully managing all computer network infrastructures, servers and connected devices in SIDO’s sites and providing support on Network LAN and WAN issues. o Installing, configuring, monitoring and troubleshooting network-connected PCs and other devices and all OS platforms. o Proactively monitoring network and providing full assistance to network users by resolving problems reported by them. o Incorporating hardware and software solutions and upgrades. o Performing broad and thorough tests on network servers and devices in order to ensure its security and quality. o Enhancing performance of network servers by using various monitoring and security tools such as Wireshark/Ethereal, Packet Analyzer and PRTG. o Supervising and ensuring smooth conductance of network routine procedures including startup and shutdown scripts. o Responsible for timely backups for recovery in case of any mishap, carrying out recovery procedures in such cases. o Maintaining email server and guaranteeing stable internet connection on workstations. Coordinating with ISP and email service provider for this purpose if required. o Monitoring of multi router traffic grapher (MRTG). o Strong follow-up with different departments like Commercial, Sales and Billing in order to resolve customer’s issue. o Managing, Monitoring and Troubleshooting Routing Issues. o Suggesting and deploying hardware/software upgrades to the web server and keeping it up-to-date as per industry standards and company requirements. o Giving extensive training to junior members of the team and providing technical support to all users. This includes PowerPoint presentations to non- technical staff or individuals with varying levels of technical expertise and knowledge. o Managing and supervising QAT (Quality Assurance and Testing) team and junior team members of NOC (Network Operations Center). Show less