Experience

ABIC

• Pakistan
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Executive

  • Feb 2023 - Present



LEVEL3BOS PVT LTD

• Karāchi, Sindh, Pakistan

• Senior Executive

  • Sep 2021 - Present

  MOBILELINKUSA (CRICKET WIRELESS) • Created and managed email distribution lists, managed users and added/removed users to/from email groups, exported/imported PST files using exchange admin center in exchange. • Rack n stack servers/ switches/storage drives, run cabling (cat5 and fiber), configure ilo, and break/fix servers, storage drives, etc at our qts data center rack space • Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues. • Peripheral installation/support (LAN/local printers, card readers, scanners, etc.) Show less



APTECH Computer Education

• Bangladesh
• Professional Training and Coaching
• 100 - 200 Employee

• Desktop Support Assistant

  • Feb 2021 - Aug 2021

  • Configure antivirus software to fully protect IT environment. Monitor the performance of the computer systems and address issues as they arise • Network with LAN/WAN and active directory for continuous company connection • Test software performance throughout the desktop network to ensure peak performance. • Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality. • Configure antivirus software to fully protect IT environment. Monitor the performance of the computer systems and address issues as they arise • Network with LAN/WAN and active directory for continuous company connection • Test software performance throughout the desktop network to ensure peak performance. • Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.



Dubai Islamic Bank Pakistan

• Banking
• 700 & Above Employee

• Support Engineer

  • Nov 2019 - Jan 2021

  A Team Leader for projects and systems migrations. Excellent customer-facing skills. A positive attitude towards customer service and good communication skills. Experience with Windows 10, XP Professional/office 2003. Commercial technical support experience of servers and network infrastructure. Ability to be clear & concise when explaining technical procedures to customers. • Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures. • Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme. • Responsible for networking, design, installation, and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the company’s network infrastructure. Show less



LINK OPTIMIZE

• Karachi Division, Sindh, Pakistan

• Sales Executive Inbound Agent

  • Dec 2018 - Oct 2019

  • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services • Trained two new employees in how to use manage work load, entering customer data and organizing customer interaction logs • Received an average 85% customer satisfaction rating to date, 15% higher than company average • Research complicated cases without prompting to provide more comprehensive service to customers • Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations. Show less



IF LOGIC

• Karāchi, Sindh, Pakistan

• Customer Contact Representative

  • May 2018 - Nov 2018

  Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries • Provided customers with product and service information • Identified, researched, and resolved customer issues using the computer system • Followed-up on customer inquiries not immediately resolved • Completed call logs and reports • Researched billing issues • Researched misapplied payments Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries • Provided customers with product and service information • Identified, researched, and resolved customer issues using the computer system • Followed-up on customer inquiries not immediately resolved • Completed call logs and reports • Researched billing issues • Researched misapplied payments