Experience

Arabicss
• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Software Developer

  • Jan 2020 - Present


TE data

• Egypt
• Technology, Information and Internet
• 700 & Above Employee

• Software Application Developer

  • Dec 2018 - Jan 2020

  Managing databases use Management system such asMSSQL, or MYSQL, Managing ticketed query system andensuring a comprehensive database of queries andresolutions is kept up to date.Ensuring new users of an application have a smoothonboarding process.Assisting with systems integrations.Identifying and resolving technical issues.Delivering regular and customized training to teamswithin the business.Developing new systems based on business needs,Developing reports for teams across the business. Show less

• Advanced Technical Support

  • Oct 2015 - Nov 2019

  -Handling the customers Hosting issue and guide them to Manage their C-panel and Windows Hosting OS by Following the developments and Stays current with new information technology, equipment, programs, and services in order to effectively and efficiently serve the work-Handling The value added services which TE Data offers to its customers such as [Domain, Mails, Hosting, Family filter , VDSL and IPTV]

• Technical Support

  • Jan 2015 - Oct 2015

  -Handling ADSL Technical inbound and outbound call for individual and Corporate by do all troubleshooting steps for physical or logical Cases instability, slowness, data down and Browsing depend on system and personal knowledge-Escalating unsolved cases to be check by more advanced Q (2nd level Q) before transferring it to NOC (network operation center)



Etisalat Misr

• Egypt
• Telecommunications
• 300 - 400 Employee

• Account Advisor

  • Apr 2014 - Oct 2014

  Answers inquiries by clarifying desired information, researching, locating, and providing information and explaining new features Handle customers’ complaints related to cell phones line and deal effectively with people who may be worried, frustrated or angry. good interpersonal skills to understand customer needs to offer the correct service and work well under pressure to be able to absorb their anger Answers inquiries by clarifying desired information, researching, locating, and providing information and explaining new features Handle customers’ complaints related to cell phones line and deal effectively with people who may be worried, frustrated or angry. good interpersonal skills to understand customer needs to offer the correct service and work well under pressure to be able to absorb their anger



Blue tone telecom company (Amrican Corprate )

• Offsore SalesCall Center Sales Agent

  • Jul 2013 - Jan 2014

  Responsibilities Makes outbound sales calls for Americans and Canadian members on a variety of lending products and services. grantee that the customer activated the supported service and using it Responsibilities Makes outbound sales calls for Americans and Canadian members on a variety of lending products and services. grantee that the customer activated the supported service and using it



Masa Computer System

• Technical Support

  • Jul 2009 - Sep 2012

  Responsibilities Repairing the corrupted operating system, application, inactivated programs Restoration and fixing the physical component such as Hard Disk Drive ( Bad Media and Bad Sectors or boards software IC) and Motherboard circuits ( Main Processor three Channels includes capacitor and transmission pieces) Responsibilities Repairing the corrupted operating system, application, inactivated programs Restoration and fixing the physical component such as Hard Disk Drive ( Bad Media and Bad Sectors or boards software IC) and Motherboard circuits ( Main Processor three Channels includes capacitor and transmission pieces)