Experience

iRead

• Egypt
• Technology, Information and Internet
• 1 - 100 Employee

• Operational Specialist

  • Sep 2022 - Present



Rizek EG

• Egypt
• Consumer Services
• 1 - 100 Employee

• Operational Specialist

  • Dec 2021 - Sep 2022

  Track bookings with all SPs to avoid any delay and complaint, when accepting the bookings in our dashboard till be completed. resolve tickets from CS via Freshdesk. checking the claims with the finance team with our SOP and tracking sheet weekly. Train SPs and CS agents on the system and process Track bookings with all SPs to avoid any delay and complaint, when accepting the bookings in our dashboard till be completed. resolve tickets from CS via Freshdesk. checking the claims with the finance team with our SOP and tracking sheet weekly. Train SPs and CS agents on the system and process



Capiter

• Egypt
• Internet Publishing
• 200 - 300 Employee

• Live operation

  • Oct 2021 - Nov 2021

  Tracking sales agents, couriers in Dashboard and via calls to avoid mistakes and get the high quality in his work. Tracking sales agents, couriers in Dashboard and via calls to avoid mistakes and get the high quality in his work.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jul 2019 - Nov 2021

  Ecommerce sales - Technical support sales for Huawei products on the website Technical support for any device-related by Huawei devices, tablets, wearable's Ecommerce sales - Technical support sales for Huawei products on the website Technical support for any device-related by Huawei devices, tablets, wearable's



NAOS Solutions

• Egypt
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Dec 2018 - Jun 2019

  Customer service representative - Carrefour Customer service representative - Carrefour



Wasla Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Telesales Representative

  • Mar 2016 - Jan 2017

  Telesales - Vodafone Telesales - Vodafone