Experience

Interact Technology Solutions

• Egypt
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Account Manager General Business

  • Nov 2021 - Present

  Account managers act as client advocates and work with internal departments to ensure that client needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience. An Account Manager is responsible for making sure client and customer needs are being met and understood by each department in the company. Their duties include handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship. - Account Manager skills and qualifications : Satisfactory problem-solving skills to help resolve customer complaints or needs Excellent verbal and written communication skills to communicate product ideas to clients Up-to-date understanding of the industry’s consumer behavior Strong customer service and interpersonal skills for dealing with different types of customers and clients Exceptional analytical skills for analyzing client data Time management and multitasking skills in order to handle multiple tasks and clients at once Advanced motivational and negotiation skills Strong organizational skills and attention to detail Assist customers and educate them on the benefit of company’s products Ensure achievement of sales targets Maintain relationships with existing clients Complete administrative work as required Secure sales orders Identify opportunities for sales improvement Ensure improvement in company’s margins Service existing customers Attend client meetings Expand relationships with potential clients - Responsibilities :: Operating as the lead point of contact for any and all matters specific to your accounts Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Managing accounts for long-term success. Show less



Beta Technology Egypt

• Egypt

• Sales Account Manager

  • Jul 2018 - Oct 2021

  Generate sales among client accounts, including upsetting and cross-selling -Operates as the point of contact for assigned customers -Develops and maintains long-term relationships with accounts -Makes sure clients receive requested products and services in a timely fashion -Communicates client needs and demands to employer company -Forecasts and tracks client account metrics -Manage projects within client relationships, working to carry out client goals while meeting company goals -Identifies opportunities to grow business with existing clients -Coordinate with staff members working on the same account to ensure consistent service -Collaborates with sales team to reach prospective clients -Service multiple clients concurrently, often meeting deadlines -Keep records of client transactions Show less



ECCO Outsourcing

• Egypt
• Outsourcing/Offshoring
• 200 - 300 Employee

• Deputy Team Leadr

  • Mar 2017 - Jul 2018

  • in charge of running and managing the call center daily• Set targets for all other call center agents to meet up with• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members• Prepare forecasts and budgets for the call center• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to• Facilitate and organize training session for all agents and participate in recruitment of new call center agents• Recommend and purchase gadgets to enhance job performance at the call center• Conduct regular review of all call center agents performance and organize training sessions for under performers• Submit regular reports to management and seek new ideas and strategies to improve performance at the center• Keep up with trends and happenings in the industry and ensuring adherence to industry standards• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Show less

• Customer Service Agent

  • Mar 2016 - Mar 2017

  • Answer incoming calls and respond to customer’s emails• Management and resolve customer complaints• Sell products and place customer orders in the computer system• Identify and escalate issues to supervisors• Provide product and service information to customers• Research required information using available resources• Research, identify, and resolve customer complaints using applicable software• Process orders, forms, and application• Route calls to appropriate resources• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls• Follow up customer calls where necessary• Upsell products and services• Complete call logs and reports• Other duties as assigned Show less