Muhamad Zaki Muhamad Amir
Senior Executive, Customer Relationship Management (CRM) / Customer Care at Naza TTDI Sdn Bhd- Claim this Profile
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Malay -
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English -
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Bio
Credentials
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Quality, Safety and Health Internal Audit Course
-Dec, 2014- Nov, 2024 -
Bachelors Degree (Hons) in Industrial Management
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CIDB Green Card
cidb
Experience
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Naza TTDI Sdn Bhd
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Malaysia
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Real Estate
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100 - 200 Employee
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Senior Executive, Customer Relationship Management (CRM) / Customer Care
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Jun 2011 - Present
•To ensure that all complaints are centralized, recorded and channelled effectively to the respective attending department •To monitor the progress and provide updates to customer on all complaints until the complaints have been resolved •To prepare and update relevant reports pertaining to the monitoring status of the complaint resolution •To engage in personal relation exercise with existing customers by attending to customer enquiries and complaints and follow-up •To monitor any form of social media pertaining complaints and inquiries related to the company •To attend handing over vacant possession of properties to the purchaser •To assist the Head, Customer Relationship Management to assume any other responsibilities or tasks delegated Show less
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Hong Leong Bank Berhad
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Malaysia
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Financial Services
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700 & Above Employee
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Executive, Operations & Customer Service
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Jun 2007 - May 2011
•Ensure smooth and efficient day-to-day operations of the branch, which includes cash, customer facing and non-customer facing operations •Attend to customers’ needs and queries as well as promote/cross sell the various products and services of the Bank •Experienced in After Sales services that is includes mortgage, hire purchase, personal loans as well as Fixed Deposit (FD) •Well experienced in handling ATM & CDM machine •Ensure smooth and efficient day-to-day operations of the branch, which includes cash, customer facing and non-customer facing operations •Attend to customers’ needs and queries as well as promote/cross sell the various products and services of the Bank •Experienced in After Sales services that is includes mortgage, hire purchase, personal loans as well as Fixed Deposit (FD) •Well experienced in handling ATM & CDM machine
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SME Bank
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Shah Alam
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Executive, Credit Admin
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Jan 2006 - Sep 2006
Experienced in managing loan (Conventional & Islamic) for company existing clients Experienced in managing loan disbursement & renewal for company existing clients Experienced in managing loan (Conventional & Islamic) for company existing clients Experienced in managing loan disbursement & renewal for company existing clients
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Education
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2002 - 2005
University Selangor (UNISEL)
Bachelor of Industrial Management (Hons), Business, Management, Marketing, and Related Support Services -
1999 - 2001
University Malaya Centre of Continuing Education (UMCCED)
Diploma in Accounting Administration, Accounting and Business/Management -
1994 - 1998
SAMT Tengku Ampuan Jemaah, Shah Alam
SPM
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