MUHAMAD SUFFIUDDIN YUSRI
Network Support Engineer at Silverstreet International Pte Ltd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
Topline Score
Bio
Experience
-
Silverstreet International Pte Ltd
-
Singapore
-
Telecommunications
-
1 - 100 Employee
-
Network Support Engineer
-
Oct 2021 - Present
-
-
-
Coca-Cola Beverages Singapore, Malaysia & Brunei
-
Malaysia
-
Manufacturing
-
300 - 400 Employee
-
IT Helpdesk Specialist SiMa (Singapore-Malaysia)
-
Aug 2018 - Oct 2021
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Maintain daily performance of computer systems. - Respond to email messages for customers seeking help. - Assists users through problem-solving process. - Install, modify, and repair computer hardware and software. - Resolve technical problems with Local Area Networks (LAN), Wifi and Internet access - Install and prepare Samsung Tab, Iphone and Ipad for the user - Setup ID, email and any IT related access for the user - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Prepare documentation for company asset and inventory - Prepare documentation for imaging dekstop and laptop - File up document for audit purpose - Manage printer server. Using Ricoh - Involve switch replacement. Using Meraki. - Involve in Dekstop and Laptop tech refresh (Replacement for old Dekstop and Laptop) - Standby for weekend project - PABX Setup and changes request - Testing on windows 10 to check on compatible with device - Setup device for SFA application which being use by Malaysia Singapore Brunei user - Support remotely for Tablet (Bomgar,Teamviewer)
-
-
-
Ericsson
-
Sweden
-
Telecommunications
-
700 & Above Employee
-
Support Engineer
-
May 2018 - Aug 2018
•Provide 1st level technical support and solution for end user. • Responsible for providing technical consultation and support to our customer through CRM • Ticket opening, tracking and closure of incidents/ change management/ service requests. To ensure requests or complains are routed/ escalated to appropriate channel and follow up action taken promptly. • Monitor, track, communicate status and resolve of any incidents and service requests. • Handles any implementation of new software and hardware and upgrades • Testing, deploying and supporting latest IT technologies and desktop engineering • Ensure Calls, SMS and Data Network performance
-
-
-
Touch 'n Go Group
-
Malaysia
-
Financial Services
-
700 & Above Employee
-
SL1M
-
Apr 2017 - Apr 2018
•Sl1M Trainee In Technology Services Department •Do Network Design of access card reader in touch n go •Allocate the IP address of access card reader for all department •Do monthly report related with the network •Troubleshoot network end user problem for all staff in HQ •Involve in DR (Disaster Recovery) testing with IT team •Configure access switch floor (Cisco SG300) from floor level 6 until level 12 •Do replacement for each access switch •Assist and allocate the AP (Access Point) from floor level 6 until level 12
-
-
-
Apex Communication Sdn Bhd
-
Depot MRT Sungai Buloh
-
Internship Student
-
Aug 2016 - Dec 2016
•Help Administration Team to Compile Claim Form •Applying CIDB Card in Order to enter site •Assists Installation Manager in Fiber Optic testing •Involving testing Fiber Optic between Station 1 until Station 13 •Assists Site Engineer Completing Task in Depot MRT Sungai Buloh •Install and Troubleshooting CCTV, Telephone and Speaker in Depot MRT Sungai Buloh •Terminate RJ 45 with Cat 6 cable •Help worker applying permit to do work on site •Assists Site Engineer in order to manage and supervise cable pulling work •Assists Site Engineer in review design drawing and materials quantities for appropriate corrective actions •Become Site Supervisor, monitoring General Worker to demolish Site Office at Depoh MRT Sg Buloh
-
-
Education
-
UNIKL BMI
Bachelor’s Degree, Bachelor of Engineering Technology Data Communication -
Universiti Kuala Lumpur
bachelor engineering technology in data communication, System, Networking, and LAN/WAN Management/Manager