EUCS Manager

• Jul 2021 - Present

System Engineer

• Jan 2019 - Apr 2021

• Fulltime consultant for Citigroup Technology Infrastructure • Plan the roadmap & collaborate with product management to implement the features of JAMF/Apple Deployment within Citigroup • Lead the team to implement JAMF/Apple Deployment within Singapore & Asia. • Test & maintain macOS system configuration & profiles using Enterprise Management Software • Implement the technology refresh & migration of Apple devices to Citi JAMF macOS • Manage and support BAU environment including Cloud based services (Bring Your Own Device (BYOD)/Horizon) • Develop Process Control Manual for Apple related services such as Procurement, Support & Disposal Show less

System Administrator

• Aug 2015 - Aug 2018

• Provided administration, maintenance and technical support across multiple Citrix platform including XenApp, XenDesktop & XenMobile • implemented Application Virtualization using Citrix XenApp, Ms App-V & AppSense • Led for VDI cyber security patch management, antivirus updates & troubleshooting throughout the company • Led for Client Cloud Computing solution using Dell Wyse thin client & management • Implemented continuous improvement plan based on automation & monitoring resulting in significant SLA & Service Delivery performance • Led the integration and implementation of Cloud-based solution as next generation offering: MyWorkStyle Show less

Senior Technical Consultant

• Jul 2011 - Jul 2015

• Fulltime consultant for Citigroup Architecture and Technology Engineering & Citigroup Technology Infrastructure based in Singapore• Provided expert knowledge of server based computing and thin client infrastructure as L3 Subject Matter Expert in Virtual Workspace Solution• Headed Desktop Optimization exercise and achieved 67% Citi users to Virtual Workspace, focusing on desktop edge device and Citrix platform• Successfully migrated & setup 600 applications in Citrix XenApp 6.5• Provides a consistent client computing experience targeted to Citi business groups in Asia Pacific• Reengineered & implemented high-tech Smart Banking branches across Asia Pacific• Executed a consistent client computing experience targeted to Citi business groups in Asia Pacific• Developed an enterprise wide infrastructure and monitoring for kiosk using Provisio suite5• Delivered video conferencing solutions and hardware devices as part of Cloud Computing & Bring Your Own Device (BYOD) initiatives• Catalyst in promoting and device-agnostic desktop access solutions Show less

Project Engineer

• Nov 2009 - Jun 2011

● Fulltime consultant for Citigroup Technology Infrastructure serving various Citi franchises in Malaysia● Executed and project managed the successful execution and delivery of Smart Banking with state-of-the-art interactive technology● Deployed and supported all Ubiquity touch points, scanning, embossing and telecommunications system● Delivered comprehensive system support, configurations and maintenance as part of Malaysia Wintel Desktop Operations● Led the team in managing nationwide desktop migration as part of Global initiative● Delivered 700 applications certified in Win XP/Vista and provided administration of desktop software delivery in HP OpenView Configuration Management● Ensured all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan● Managed customer network integration and extended on-going technical support Show less