Experience

Pgeon

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service

  • Dec 2020 - Present

  :> REPLY EMAIL AND INQUIRY FROM CUSTOMER UNDER EMAIL PLATFORM AND HELPDESK. :> CALLING CUSTOMER FOR CONFIRMATION IS THAT ALL THE PARCEL IN GOOD CONDITION OR ANYTHING PROBLEM RELATED WITH COURIER DELIVERY AND SERVICES. :>MAINTAIN KPI UNDER COMPANY TARGET 88% SATISFACTION RATE WITH MORE THAN 20 TICKET / EMAIL FROM CUSTOMER. :> TRACE PARCEL THAT IS MISSING AWB / PROBLEMATIC SHIPMENT EVERYDAY. :> HANDLING WALK IN CUSTOMER AT OR HUB FOR THE PARCEL STATUS OR ANY PROBLEMATIC SHIPMENT THAT IS MORE THAN 03 – 05 DAYS ABOVE. :> ASISTING CUSTOMER ABOUT CLAIM / LOST FOUND PARCEL THAT IS NO UPDATE AT ALL FROM THE TRACKER OR DECLARE LOST BY COURIER COMPANY EITHER ON CALL / EMAIL / FACE TO FACE Show less



Malindo Air

• Malaysia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Mar 2018 - Oct 2020

  :> CUSTOMER SERVICE ASSISTANT (GROUND OPERATION) :> HANDLING GROUND OPERATION FROM CHECK IN COUNTER TO BOARDING OF PASSENGERS FOR FLIGHT. :>HANDLING COMPLAINS FROM PASSENGERS REGARDING THE DELAY OF FLIGHTS, LOSS OF PERSONAL BELONGINGS & DAMAGE OF BAGGAGE. :> ENSURE PASSENGERS COMFORT AND SAFETY BEFORE BOARD THE AIRCRAFT :> CUSTOMER SERVICE ASSISTANT (GROUND OPERATION) :> HANDLING GROUND OPERATION FROM CHECK IN COUNTER TO BOARDING OF PASSENGERS FOR FLIGHT. :>HANDLING COMPLAINS FROM PASSENGERS REGARDING THE DELAY OF FLIGHTS, LOSS OF PERSONAL BELONGINGS & DAMAGE OF BAGGAGE. :> ENSURE PASSENGERS COMFORT AND SAFETY BEFORE BOARD THE AIRCRAFT



GIANT Food Stores, LLC

• United States
• Retail
• 700 & Above Employee

• Team Lead Supervisor

  • Aug 2016 - Feb 2018

  :> TEAM LEADER :> ENSURE SMOOTH DAILY OPERATION BY PLANNING DAILY TASKS FOR EACH TEAM MEMBERS. :> ENSURE ALL TEAM MEMBERS PERFORM THEIR TASKS AND MONITOR THE PERFORMANCE OF THE TEAM. :> HANDLING ORDERS, STOCKS AND MERCHANDISE WITH VENDORS AND SUPPLIERS. :> TEAM LEADER :> ENSURE SMOOTH DAILY OPERATION BY PLANNING DAILY TASKS FOR EACH TEAM MEMBERS. :> ENSURE ALL TEAM MEMBERS PERFORM THEIR TASKS AND MONITOR THE PERFORMANCE OF THE TEAM. :> HANDLING ORDERS, STOCKS AND MERCHANDISE WITH VENDORS AND SUPPLIERS.