Experience

Singularity Aerotech Asia

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Engineer

  • Nov 2022 - Present

  1. Assist with new / continuous product development, strategy, and roadmap creation. 2. Collaborate with cross-functional stakeholders from Technical, Partnerships, Compliance, Operations and Business Development. 3. Gather user requirements during product development meetings with cross-functional stakeholders (internal and external) and translate that into instruction for programmer. 4. Assist with general product feasibility studies such as benchmarking, market research, competitor analysis and user flow assessments. 5. Identify UIUX problems and propose creative solutions around stable or in-development products and its extensions. 6. Assist with product concept, detailing, data & process swim lanes and content copywriting. 7. Develop low fidelity wireframes and illustrations to assist with product ideation. 8. General project management, planning and stakeholder progress meetings/ scrum. 9. Assist with costing exercises and planning of integrated product features. 10. Understand the technical details of specific software and provide technical documentation assistance. 11. Coordinated with clients to understand project requirements and provided regular project status updates to stakeholders. 12. To support the Tech team in product prototyping and development 13. Led the project management of various Agritech projects, including software development, hardware integration, and field deployments, resulting in successful project completion and customer satisfaction. 14. Developed project scope, budget, and timeline, and tracked project progress using project management tools, such as Agile and Scrum methodologies. 15. Maintained open communication and collaboration with cross-functional teams, including software developers, hardware engineers, and field technicians, to ensure seamless project execution. 16. Identified potential project risks and proactively implemented mitigation strategies to minimize project delays and budget overrun. Show less



ByteDance

• China
• Software Development
• 700 & Above Employee

• AI Data Service and OPS Safety Ops Quality Assurance

  • Nov 2021 - Nov 2022

  1. Designing training schedules, coordinating, and liaising with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.2. Deliver process/product/policy training in classroom and/or virtually to new joiners.3. Involved in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team.4. Responsible to provide detailed analysis of errors and feedback to the respective team through calibration sessions and recommend ways to improve quality score.5. Monitoring the queue data and recording daily output, communication and working closely with BPO and RD if any system/platform issue arises.6. Support QA related project if needed such as process optimization, sampling plan, appeal mechanism, labelling policy optimization and policy cascading process.7. Skilled in quality assurance responsibilities, including auditing, process improvement, and risk assessment.8. Adept at managing cross-functional teams and collaborating with stakeholders to achieve project goals.9. Seeking to leverage expertise in data and safety operations to drive operational excellence and optimize customer experience. Show less

• Quality Assurance Specialist

  • Jul 2020 - Nov 2021

  1. Perform daily audit on internal system.2. Provide analysis of errors and feedback to respective team.3. Work with training team to align policy understanding of QA and labellers.4. Provide support on Policy/Quality related questions on ad-hoc basis.5. Responsible in guiding new joiners to achieve ramp up target.6. Work closely with Safety Specialist to provide feedback on quality.7. Identify potential errors in policy and correct them in time.8. Conduct quality meeting with the team to analyse errors. Show less



Agoda

• Singapore
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2019 - May 2020

  1. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. 2. Responded to customer requests, offering excellent support and tailored recommendations to address needs. 3. Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. 4. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. 5. Provided exceptional customer service and support to customers, resolving issues related to bookings, cancellations, and payment inquiries. 6. Consistently met or exceeded performance targets, including customer satisfaction, response times, and first-contact resolution rates. 7. Utilized customer service software and tools to manage customer inquiries and issues. 8. Worked collaboratively with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience. 9. Identified opportunities to improve customer service processes and procedures and implemented solutions to drive efficiency and quality. 10. Maintained up-to-date knowledge of product offerings, promotions, and policies. Show less



Strand Aerospace Malaysia Sdn Bhd

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Engineer In Training

  • Sep 2018 - Dec 2018

  1. Present and explain proposals, reports, or findings to clients.2. Consult or negotiate with clients to prepare project specifications.3. Formulate conceptual design of aeronautical or aerospace products or systems to meet customer requirements.4. Formulate mathematical models or other methods of computer analysis to develop, evaluate, or modify design, according to customer engineering requirements.5. Review performance reports and documentation from customers and field engineers, and inspect malfunctioning or damaged products to determine problem.6. Practice solving and delivering and delivering real world engineering problems under the mentorship and guidance of experienced engineers Show less

• Engineer In Training

  • Sep 2018 - Dec 2018



Airfoil Services Sdn Bhd

• Malaysia
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Engineering Intern Student

  • Jun 2017 - Aug 2017

  1. Determine root causes of failures using statistical methods and recommend changes in designs, tolerances, or processing methods. 2. Identify opportunities or implement changes to improve products or reduce costs using knowledge of fabrication processes, tooling and production equipment, assembly methods, quality control standards, or product design, materials and parts. 3. Incorporate new methods and processes to improve existing operations. 4. Provide technical expertise or support related to manufacturing and review product designs for manufacturability or completeness. 5. Design, install, or troubleshoot manufacturing equipment. and prepare documentation for new manufacturing processes or engineering procedures. Show less