Muhamad Iqbal Ipeni
Service Support Specialist Product at Samsung R&D Institute Indonesia- Claim this Profile
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Bio
Credentials
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Business Analyst and Project Manager Collaboration
LinkedInJun, 2020- Nov, 2024 -
Data Science Foundations: Data Engineering
LinkedInNov, 2019- Nov, 2024 -
Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInNov, 2019- Nov, 2024 -
Problem Solving Techniques
LinkedInNov, 2019- Nov, 2024 -
Business Analytics: Forecasting with Trended Baseline Smoothing
LinkedInOct, 2019- Nov, 2024 -
Oracle Database 11g: SQL Fundamentals I
OracleJul, 2017- Nov, 2024 -
Cisco Networking Academy CCNA 1 &2
Cisco
Experience
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Samsung R&D Institute Indonesia
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Indonesia
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Computers and Electronics Manufacturing
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200 - 300 Employee
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Service Support Specialist Product
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Dec 2018 - Present
1). Solve quality-related issues and maximize customer's satisfaction by engaging in cooperation and providing services to manage quality issues by managing VOC and potential customer risks in advance. With Key Objective : - Promote all kinds of necessary service plans by managing all the processes that customers experience. - Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. - Secure the level of quality for customers by carrying out quality collaboration with customers. 2). One of the Samsung Research Patent Team to research, develop, documenting, and filling the new technology into Patent Application. 3). Manage third parties for product support matters that work 24/7 Show less
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Cotelligent
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Bandung dan Sekitarnya, Jawa Barat, Indonesia
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IT Support Technician
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Jan 2018 - Apr 2018
Support operation case about IT Center Support operation case about IT Center
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Education
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2013 - 2018
Universitas Komputer Indonesia Bandung
Bachelor's degree, Teknik Informatika
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