Experience

AJINOMOTO (MALAYSIA) BERHAD

• Malaysia
• Food & Beverages
• 1 - 100 Employee

• Section Head

  • Mar 2018 - Present

  Process Industrialisation Section Process Industrialisation Section



Touch 'n Go Group

• Malaysia
• Financial Services
• 700 & Above Employee

• Helpdesk Executive

  • Sep 2017 - Mar 2018

• Merchant & Client Service Department Trainee

  • Jan 2017 - Mar 2018

  -To perform 1st level support to Service Providers/Merchants (internal &external)/ TPAs.- Log and update all incident reported into Helpdesk System.- Job escalation to Field Support Team within agreed Service Levelagreement.-To work closely and arrange for new installation devices between ServiceProviders/ Business Users and Field Support Team.- To bring to Supervisor’s attention for any problem /issues faced in handlingService Providers, TPAs and/or other merchants.- To execute fund assignment request from merchants, TPAs and ServiceProviders follow the established Working Instructions/OPM/SLAs.- Perform monitoring for high profile site i.e Bank Negara Malaysia and SSKterminal balance monitoring.- Liaising with Service Provider/Merchants to get an approval for routinemaintenance activity.- To assist Executive in Charge in executing daily operational activities (BAU). Show less



PETRONAS CHEMICALS MTBE SDN. BHD.

• Malaysia
• Oil and Gas
• 1 - 100 Employee

• Trainee

  • Dec 2012 - Feb 2013

  Attended industrial training for 3 month. Was attached with the Technical Service and Project Management Department. Attended industrial training for 3 month. Was attached with the Technical Service and Project Management Department.