Experience

RMA Consultants

• Singapore
• Staffing and Recruiting
• 1 - 100 Employee

• Team Leader

  • Dec 2020 - Present

  Actively involved in the company's performance management and new employee hiring process.Managed employee training for new recruits and offered continuous advice, guidance and mentorship on duties.Drafted master schedule aligned with project needs with detailed timeline.Planning and rostering of duties, include coordinating support for all leave of absence cases.Acted as covering Project Manager whenever necessary.

• Market Research Surveyor

  • Oct 2019 - Dec 2020

  Handling of a large volume of outbound/inbound callsIdentifying respondent needs, resolving complaints and providing solutionsCoordinates the support for all leave of absence casesFacilitate team’s daily goals and KPISupport team leaders with exceptional casesPerforming administrative support and other ad-hoc duties



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Service Officer

  • Jan 2019 - Oct 2019

  Handling of large volume of inbound calls pertaining to work passes (Ministry of Manpower) Logging of cases for record and investigation purposes Maintain high levels of customer service Handling of large volume of inbound calls pertaining to work passes (Ministry of Manpower) Logging of cases for record and investigation purposes Maintain high levels of customer service