Muhamad Adam Sukmanagara
Operations Executive at RateS- Claim this Profile
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Bahasa Indonesia Native or bilingual proficiency
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English Limited working proficiency
Topline Score
Bio
Credentials
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Customer Service: Problem Solving and Troubleshooting
LinkedInOct, 2021- Nov, 2024
Experience
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RateS
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Indonesia
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Consumer Services
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1 - 100 Employee
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Operations Executive
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Sep 2020 - Present
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns- Collected customer feedback and made process changes to exceed customer satisfaction goals- Responded to customer requests for products, services, and promos - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns- Collected customer feedback and made process changes to exceed customer satisfaction goals- Responded to customer requests for products, services, and promos
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ShopBack
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Singapore
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Software Development
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700 & Above Employee
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Customer Service Associate
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Apr 2019 - Sep 2020
- Provided primary customer support to internal and external customers- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction - Provided primary customer support to internal and external customers- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
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Shopee
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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Operations Analyst
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Oct 2018 - Apr 2019
- Educated customers on company systems, form completion, and access to services- Answer live chat from customers - Educated customers on company systems, form completion, and access to services- Answer live chat from customers
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PT Bank BTPN Tbk
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Indonesia
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Banking
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700 & Above Employee
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Customer Care Officer
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Mar 2017 - Sep 2018
- Coordinated timely responses to online customer communication and researched complex issues- Built strong relationships with field operations (branch) team to support business development opportunities and improve service- Reviewed and applied changes to customer account profiles in CRM Application - Coordinated timely responses to online customer communication and researched complex issues- Built strong relationships with field operations (branch) team to support business development opportunities and improve service- Reviewed and applied changes to customer account profiles in CRM Application
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Education
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2012 - 2017
Universitas Pancasila
Bachelor's degree, Human Resources Management/Personnel Administration, General
Community
