Learning Management System Administrator

• Oct 2020 - Present

IT System Administrator

• Jan 2014 - Feb 2017

• Install and maintain Microsoft windows server 2012. • Create user access in Active directory, Implementing ACL policies on groups. • Troubleshoot through V.D.I, or through Remote desktop server • Installation of Microsoft exchange Create User in Microsoft exchange and manage data and troubleshoot mail boxes for users. • Perform daily backup through server. • Observe view logs for network. • Installing Symantec antivirus for host and users. • Installation of networks and WLAN hotspots throughout the site. • Installation and administration of access control gate pass system. • Troubleshoot any IT related problem. • Corrective and preventive maintenance of Printers. • Provide Tier III/ IT related assistance in any case possible. • Repairing of laptops with hands on experience in electronics. • Installation and monitoring of different servers such as DHCP, DNS, Active directory, ISA, Mail, Print servers. • Document all my activities and present reports for KPI determination. • Integration of official processes in to database systems like Document control Systems. • Creating databases to manage legal documents and automate systems to receive reminders 60 days in advance to prompt renewing of legal documents. Show less

I.T Administrator

• Nov 2012 - Oct 2013

• Coordinate with key project members and decisions makers. • Update Web base E.R.P system for I.T tools related to drive testers. • Editing E.R.P and creating new entries. • Procurement for technical supplies. • Creating user in Active directory and implementing ACLs policies of groups. • Updating server hardware as per requirement. • Technical Representation. • Upgrading system. • Provide technical support for drive tester laptop through remote desktop server. • Coordinate with key project members and decisions makers. • Update Web base E.R.P system for I.T tools related to drive testers. • Editing E.R.P and creating new entries. • Procurement for technical supplies. • Creating user in Active directory and implementing ACLs policies of groups. • Updating server hardware as per requirement. • Technical Representation. • Upgrading system. • Provide technical support for drive tester laptop through remote desktop server.

Surveillance Engineer

• Sep 2009 - Sep 2012

Worked as Surveillance Engineer for E&M (Alcatel, Motorola). Job Responsibilities: Monitor the E&M Mobily network of KSA using A.V.L of ericsson. Escalating link down, external alarms to field engineer and monitoring the external alarms of Network. Request and informed to Core team of Commercial power failure of MSC’s & Media Gateways. Sending Escalation, Update & Clearances message for Minor, Major or Critical issued on as Procedure guide (e.g.: Sending within 15 minutes & Cleared time after 15 minutes & Group). Produce trouble ticket in WFM for external alarms & network failure and updated in Daily Report for Reference. Maintain Daily Site access of all activities of Operators, Vendors and sub-contractors in Daily Site Access Report with approved TCN, MDT or SOR’s and escalating Mobily if the activity is not approved and concern team still continue their activity. Checking status for external alarms using OSS command handling. To co-ordinate with Ericsson Team and Ericsson subcontractor during the BSS activities or MDT to ensure that activities or MDT are successful and recorded in our Site Access Log &Daily Report. Keep track of corrective and preventive maintenance regarding E&M. N.O.C Engineer (Alexmar) Worked as a Professional Surveillance Engineer and CSR in various Projects and different parts of the kingdom. Responsibilities: • Customer Service supervision and resolving assigned • Provide Guidelines & support to FME. • Follow-up and apply procedures (KPI’s, SLA’s And MTTR’s) • ON-TIME follow-up updates to FME / Customer • Analyzing impact of alarms or failures, defining severity level according to a pre-defined level matrix • BTS- BASE TRANSCEIVER STATION Swap activities TELECOM VENDORS AS BELOW: HUAWEI (MOBILE ELEMENT MANAGEMENT SERVICES, I MANAGER 2000 ) AL-CATEL ( SUN MICROSYSTEMS, OMC R3 AND OMC R6 ) NOKIA SIEMENS NETWORK (NET ACT.2.0.6 ) ZTE-NETUMAN ( Client Protocol ) Show less