Experience

AMFCO International

• Pakistan
• Financial Services
• 1 - 100 Employee

• Desktop Support Engineer

  • Oct 2015 - Present

  • Responsible for MCB Call Center Nice Call Recorder operations (installation, configuration, maintenance) • Manage MCB call retrieval requests from different vertical • Managing day-to-day operations and provides support to the HBL,Alfalah, silk bank,js global and meezan bank, Call center applications and recording solution. • Nice logger migration activity in HBL with Contact Center Up gradation • Technical support for Myna vise installation and configuration in Meezan bank • Installation, configuration and support for Myna vise IP phones in Bank Alflah • Installation, configuration and support for Myna vise IP phones in Burj Bank • Installation, configuration and support for Mira IV in Silk bank • Installation, configuration and support for Word safe in Sonery bank • Installation, configuration and support for Mira IV in K.A.S.B Security • Support for PBXs, general configuration and traffic routing concerns. Show less



sps cargo service

• PAKISTAN SAILKOT

• IT admin officer

  • Jan 2011 - Sep 2015

  • Manage and maintain computer system and hardware support and MIS support. • Perform maintenance and sustainability to existing systems • Maintenance of email and network support • Front Office Interfaces and Data Provision / Delivery • Designed MIS systems that is easy for use, extract data, and generate reports • Troubleshoot errors or shortcomings in the functioning of the management information systems • Commitment to work 24/7 on call basis (on weekends and after COB) • Perform maintenance and sustainability to existing systems • Collaborate with the MIS group and contribute in making quality products • Conduct market research to incorporate the latest hardware and software components to enhance the operations • Liaised with the finance department and made certain the MIS department functions within the budget restrictions • Gathered latest information from each department and updated the information on the MIS systems • Extracted information on demand and presented data in statistics format on the consent of the chief analysts • Administering Network Workstations • Providing telephone and desktop support • Forecasting any needed technical improvements • Produced informative, well organized presentations to senior management Show less