Experience

Pumpkin Patch

• Retail Apparel and Fashion
• 100 - 200 Employee

• IT Analyst

  • Aug 2012 - Present

  • Provide Level 2 and 3 support (Voice and non-voice) for DNS services, Zone File changes including A Record, MX Record, CNAME • Deployment using Exchange Management Support 2007, Active Directory Support and Mail For Exchange Support, Troubleshooting • Configuration and Build of Warehouse Despatch Computers and Equipment. Including Database MS SQL Server 2000 Troubleshooting. • TCP/IP Configurations and Troubleshooting using networking tools such as Ping, Netstat, IP Config and various MSDOS Commands • Cisco 877 Series Router Configuration and Monitoring • Windows 7 & XP Hardware/Software Support and deployment in Retail Environment • MAC OSX (Snow Leopard and Lion) Support, Configuration, Troubleshooting on Windows Server Environment. • Mail Configuration Using Microsoft Outlook, Mac Mail and Entourage on both MAC Operating Systems and Windows XP/7 Environments • Infinity POS Support and Troubleshooting including Barcode Scanners, Cash Register Linkers to Windows 7 Operating System • Linux Box monitoring and troubleshooting for Goods Despatch Stations • Fuji Xerox, Brother and HP Printer Hardware/Software Support, Configuration and Troubleshooting • Zebra Label Printer Configuration and Maintenance for Retail Outlets and Despatch Stations • FTP Troubleshooting and Maintenance/Monitoring for Local and Overseas Based Vendors and Suppliers • Intranet Management and Support for Local and Retail Outlets Show less


Spark New Zealand
• New Zealand
• Telecommunications
• 700 & Above Employee
• IT Analyst

  • 2016 - 2016


Telecom New Zealand

• India
• Appliances, Electrical, and Electronics Manufacturing

• IT Specialist Tier 2

  • Feb 2009 - Aug 2012

  • Provide Level 2 and 3 support (Voice and non-voice) for DNS services, Zone File changes including A Record, MX Record, CNAME • Providing assistance with product setup and troubleshooting across Apple Products including iPad, iPhone and Mac OSX Computers • Web hosting services including HTTP redirect, PHP, HTML, MYSQL, ETC, LAN/ WAN queries, Xtra Domains/Telecom Business Hub Domains • Resolving complex domain, email routing, delivery & bounce back issue, spam and white list issue for the domain, Domain mail & Xtra email address, Email issues, Xtra Security issues (Security/Abuse, Firewall, Copyright, and AOL), Email Severs – POP/SMTP/IMAP, Exchange 2000, 2003, 2007 and Open Wave. • Provide Technical support for the mobile and PDA’s such as Blackberry, Smart Phones, HTC, Mobile Broadband and other phones, user access and Account Policies, Mobile Broadband (3G mobile network), Dial-Up, Broadband, Wireless Broadband, Wireless Hotspots, Wi-Fi capable device configuration, Wireless hot Spots, Telecom Mobile handsets, PDA’s, CDMA and WCDMA technology, Smart phones, Blackberry with their Programming, Mobile email, PC sync, I-Pass, eTXT, Web Text. • Provide Level 1 support to Frame Relay, DIA (Direct Internet Access), CID (Corporate Internet Direct), VPN, ISDN • Systems, HP Service Manager, ICMS, Vantive, radius tracker, many more to list. • Virtual Private Network, Citrix, AD, MS Office and other software packages to support troubleshooting Incident, Change and Outage management and escalation of the fault to next level or appropriate team through the CRM application and share point. • Design and Audit technical processes, Standard Operating Procedures, Knowledge Bases, and other technical training documentation Show less



Logical Systems

• Software Development
• 1 - 100 Employee

• IT Specialist

  • Aug 2006 - Oct 2010

  Apple MAC Software/Hardware Support Specialist • Providing Technical Support on Broadband, Email and Internet related problems to Apple customers. It required high level of communication with customers and other staff. Multi-tasking, quick thinking and problem solving skills were vital. • Customer service/Problem Solving with regard to complex issues of customers • (Business/Residential clients) broadband (ADSL) troubleshooting • Customer service/Problem Solving/Promoting Apple products • Answering calls, logging faults and to deliver consistent solutions for customer • to resolve FCS (First Call Resolution) values of the company. • Customer service/Problem Solving/Tier 2 support for broadband resolve process • Provide Remote, Phone and support to client for the LAN, PCs, Application issue. • Configuration of application, Printer equipment with computer and setup. • Resolving DHCP, routing, internet connectivity, VPN, WAN routing issues. • Configure laptop and other wireless device with LAN. • Configure range of ADSL routers for ADSL/Wireless connections. • Systems used ICMS, Vantive, Net Map, Alcatel-Lucent 5520, varies other RAN/DSLAM software for PVC and Re-Setting ADSL ports. Show less



Aptech Worldwide Computer Institute

• Lecturer/Faculty

  • Apr 2003 - Dec 2005

  Software Engineering with Major in Java, EJB and J2EE • Working as a Faculty/Lecturer ensured that I deliver quality learning material to student in the field of specifically Java Programming. Also undertook and excelled in Networking Classes, Network Hardware and Network Software Management. Software Engineering with Major in Java, EJB and J2EE • Working as a Faculty/Lecturer ensured that I deliver quality learning material to student in the field of specifically Java Programming. Also undertook and excelled in Networking Classes, Network Hardware and Network Software Management.