Experience

Neo Hotel Group

• Hospitality
• 100 - 200 Employee

• Reservations Agent

  • Jan 2017 - Present

  1.Maintains good working relations with other department, particularly Front office and keeps close contact with regular guests, ensuring thier needs are identified, and relayed to concerned departments for service delivery. 2.Processes reservations by e- mail, telephone, and fax and reservations from the sales office, travel agents, or other hotel departments. 3.Manages rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates complience from segment and source, system close out when necessary. 4.Leads a motivated and aggressive team skillfull at up-selling and / or conversion as required by the business demand. 5.Checking arrival today 6 making confirmation, proforma invoice for room reservation 7. Create daily report to SMM and HM about reservation 8. Create Schedule for staff 9. Create daily report to Corporate 10. Handling Complaint 11. Handling check in / check out 12. Preparing for group check in 13. Follow up non stay bill from sales or offline Travel Agent 14. Create all reservation 15. Double check all jobs 16. Checking all guest bill Show less



IBIS JAKARTA TAMARIN

• JL. KH WAHID HASYIM NO 77

• Front Desk Agent

  • Jan 2014 - Jan 2017

  1. Check all arrivals and ensures that all room blockings are made in accordance to guest preferences 2. Co-ordinate to the Concierge for the bus and car transportation to their office during their stay 3. Attends to guest queries, request and complaints and sees to it that these are immediately addressed 4. Interact with guest actively soliciting feedback 5. Ensures that all charges are accurate prior to presentation of bill to the guest 6. Sees to it that all pertinent discount, inclusion and other charges are properly applied 7. Check and Making credit limit of guest 8. Handling Bussines Centre 9. Preparing for VIP room 10. Preparing for Group c/i and c/o 11. Night audit Show less



BATAVIA APARTMENT

• JL KH. MAS MANSYUR NO 126 JAKARTA

• Front Desk Agent

  • Aug 2012 - Jan 2014

  1. Check all arrivals and ensures that all room blockings are made in accordance to guest preferences 2. Co-ordinate to the Concierge for the bus and car transportation to their office during their stay 3. Attends to guest queries, request and complaints and sees to it that these are immediately addressed 4. Interact with guest actively soliciting feedback 5. Ensures that all charges are accurate prior to presentation of bill to the guest 6. Sees to it that all pertinent discount, inclusion and other charges are properly applied 7. Check and Making credit limit of guest 8. Handling Bussines Centre 9. Preparing for VIP room 10. Preparing for Group c/i and c/o Show less