Experience

Najm Aviation Services

• Qatar
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Specialist (Managing Call Center and Reservation Desk) (Himalaya Airlines GSA)

  • Mar 2023 - Present

  • Making booking arrangements for clients in person on the phone and online. • Presenting offer and promotion to grow bonding with the respective clients and agents. • Worked to diligently resolve booking and scheduling issues. • Ensure that all booking procedures followed industry standards. • Monitored airline schedules and posted updates on airline website. • Issued personal business and corporate bookings. • Developed and implemented promotional strategies to boost airline bookings. • Consistently offered a high level of customer service. • Handled internal and external communications. • Making Contacts to generate sales and define the products. • Offered discounts and special deals when authorized to do so. • Managed passenger database. • Post schedule changes online and informed clients directly. • Updating daily Sales reports with opening and closing sales. Show less



Tawfeeq Travel

• Qatar
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Sep 2021 - Present

  Working with Best Travel Company in Qatar As a Travel Consultant from Sep 2021 till date. Designation: - Travel Consultant • Handling Walk-In Customers & Corporate Clients. • Determining clients' needs and suggesting suitable travel packages • Organizing travels from beginning to end, including tickets, accommodation, and transportation • Use promotional techniques and prepare promotional materials to sell itinerary tour packages. • Attend trainings to maintain familiarity with tourism trends. • Create and update electronic records of clients • Maintain relationships with key persons. • Keep financial statements and documents. • Reach the revenue and profit targets • Issuing Airline Tickets Worldwide • Providing Passengers with options of Itineraries. • Arranging Hotel Booking, Packages, Car & Rail booking. • Assistance on Visa Information & International Driving License. Show less



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Supervisor

  • Nov 2010 - Jul 2020

  Worked with World’s 5 Star Airline in Qatar actively leading the team with 01 Duty Officer 20Senior Customer service Agent and 70 Customer Service Agent in each shift. Well understanding and awareness of airline procedures and Policies. Designation: - Resource Allocator • Making allocation for the staffs for handling Departures and Arrivals operations. • Maintaining attendance of staffs for the daily basis. • Plan efficient duty allocations of manpower during life operation provide support to the Terminal Managers in case of flight disruptions, misconnections, and other passenger related disruptions. • Maintain daily rosters and optimize the usage of resources to achieve operational requirements. • Maintain the required manpower levels while planning the rosters to ensure adequate manpower is available for each business unit Supervisor at counters • Lead the team and oversee daily activities to ensure a high standard of service delivery. • Supervisor at Check-in counter make sure to assign staff at counters to assist each customer First class, Business class and Economy Class. • Greeting & welcoming passengers, assisting them for check in. • Ensuring Visas and passports are genuine. Supervisor at Boarding Gates • Supervise the team to ensure on-time flight closure and working towards overall on-time performance • Managing entire operation at boarding gates with limited numbers of manpower. • Preparation for delay flights and arranging smooth operation with the help of seniors and gate agents. • Generate various reports and always keep the workplace neat and tidy. Supervisor at Transfer Desk. • Coordinating with OCC & Space Control for all the Misconnection Pax due late incoming of late arrival of Aircraft. • Handling the DNB, Misconnecting Passenger for their new departure & also providing them with Meal Vouchers & STPC if applicable. • Issuing the FIM for re-routing passenger in case of disruption. Show less



Akbar Travels Of India

• India
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2008 - Nov 2010

  Worked with best Ticketing company from 10/2008 to 11/2010 (25months). Specializes in Domestic & International Flight Ticket Booking with Affordable Airline. Domestic and International Tour Services. Designation: - Customer Service Executive • Handling Walk-In Customers. • Handling Corporate Clients. • Issuing Tickets (International & Domestic). • Providing Passengers with options of Itineraries. • Arranging Rail, Car & hotel booking. Worked with best Ticketing company from 10/2008 to 11/2010 (25months). Specializes in Domestic & International Flight Ticket Booking with Affordable Airline. Domestic and International Tour Services. Designation: - Customer Service Executive • Handling Walk-In Customers. • Handling Corporate Clients. • Issuing Tickets (International & Domestic). • Providing Passengers with options of Itineraries. • Arranging Rail, Car & hotel booking.