Experience

Riya Travel & Tours Inc.

• United States
• Travel Arrangements
• 100 - 200 Employee

• Manager Sales B2B

  • Mar 2019 - Present



Etihad Airways

• Switzerland
• Hospitality
• 1 - 100 Employee

• Sales Support Specialist

  • Feb 2006 - Jun 2017

  Provide the highest standard of customer service to clients, retail and corporate etc.Handling travel arrangements for small and medium enterprise/corporate.Promote and sell products and services and maximizing the net revenue. Making travel related reservations and issue tickets to guests and providing accurate rules and regulations. Communicate effectively with customers both orally and in writing and address their complaints. Trained to work under pressure while maintaining the high standard of customer service. Performed during the emergency of system failure at the airport during the delayed flights.Always maintain a professional rapport with customers.Demonstrate tact and tenacity in order to dominate the conversations with customers.Inform customers about mandatory requirements covering their journey such as passport, visa and other details such as check-in place and time.* Ensure all revenue documents always issued correctly and to report on daily basis. Handling and processing efficiently in-coming and out-going PTA’s.Read, assimilate and implement all changes to Etihad, fares schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a superior service to our guests.Fare calculation and proving the best price considering the requirement of guests.Maintain regular contacts with our guests to update them on new products.Maintain updated about regulations and changes and amendments.Tico certified.



Lufthansa

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Account Manager

  • Sep 1996 - Feb 2004

  Lead role in managing the team in absence of team leader.Developed an intimate understanding with team leader in order to maximize associate performance.Exceeded monthly sales target an average by 200% with above 70%offer rate by constantly developing sales, business relations, and marketing strategies with innovative solutions.Sales visit to travel agents for promotion of airline sale.Promotion and redemption of Miles & More cards.Visiting corporate & commercial houses, procuring company accounts. Supporting business and process development goals to achieve operational excellence by addressing performance issues and providing appropriate coaching to peers.Maintaining positive customer relations and resolving card member queries in a courteous and professional manner.Swot Analysis for Pakistan.