Experience

California Pizza

• Pakistan
• Food and Beverage Manufacturing
• 1 - 100 Employee

• • Nov 2022 - Present

• • Sep 2020 - Nov 2022

  Handling all works related ADMINISTRATION

• • Nov 2017 - Sep 2020



Pizza Point

• Pakistan
• Restaurants
• 1 - 100 Employee

• Human Resource Manager

  • Apr 2014 - Sep 2020

  Conducting job evaluations Advising managers on recruitment and selection strategies Coordinating the appointment process for successful applicants Negotiating terms and conditions of employment with staff Providing advice and playing a major role in work reviews and change processes Updating and maintaining the HR Information System data Write and present information briefings on a range of HR related topics Advising on staff development Contributing to the continuous improvement of HR systems and practices Consulting on issues related to workplace relations and performance management Providing advice and assistance on policies, procedures, legislation, and enterprise agreements Show less



Pizza Max Pakistan

• Pakistan
• Restaurants
• 1 - 100 Employee

• Sales and Marketing Manager

  • 2016 - 2017



14th Street Pizza Co.

• Food & Beverages
• 1 - 100 Employee

• Assistant Executive Human Resource

  • Jan 2013 - 2013

  • Performs customer service functions by answering employee requests and questions. • Conducts benefits enrollment for new employees. • Verifies I-9 documentation and maintains books current. • Submits the online investigation requests and assists with new employee background checks. • Reconciles the benefits statements. • Performs payroll/benefit-related reconciliations to General Ledger and other accounts. • Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action. • Updates HR spreadsheet with employee change requests and processes paperwork. • Assists with processing of terminations. • Assists with the preparation of the performance review forms. • Assists HR Director with various research projects and/or special projects. • Assists with recruitment and interview process. • Assists with the various employee discount coupons by contacting companies for coupons as directed by HR Manager. • Schedules meetings and interviews as requested by HR Manager. • Schedules conferences by reserving facilities at local hotels and/or restaurants. • Makes photocopies, faxes documents and performs other clerical functions. • Files papers and documents into appropriate employee files. • Assists or prepares correspondence. • Prepares new employee files. • Processes mail. • Performs other duties as assigned Show less



KFC Pakistan

• Pakistan
• Restaurants
• 700 & Above Employee

• Customer Relation Executive

  • Jan 2008 - Jan 2011

  providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service your organisation is providing; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service that your organisation provides; developing feedback or complaints procedures for customers to use; developing customer service procedures, policies and standards for your organisation or department; meeting with other managers to discuss possible improvements to customer service; being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes; keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Show less



McDonald's Pakistan

• Pakistan
• Restaurants
• 300 - 400 Employee

• Customer Care Representative

  • Jan 2008 - Feb 2009