Experience

Webexpenses

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Client Account Manager

  • Nov 2021 - Present



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Personal Banker

  • Oct 2018 - Nov 2021

  My duties include: outbound calls to potential customers, diary management and multiple daily customer meetings. These meetings would entail strong rapport building whilst delivering a regulatory compliant experience that is second to none. Through the 2020 Pandemic I became more agile through developing myself to accepting inbound calls as well as a ‘Live Chat’ based interface to assist our call centre colleagues; enabling me to help more customers than ever and have an even greater impact for our customers in varying ways.

• Customer Service Advisor

  • Apr 2018 - Oct 2018

  My particular role included general monetary servicing, with a main focus in spotting and highlighting opportunities and providing non advised information to put customers in an informed position to make a beneficial decision in their banking, spending and borrowing. Proficiency in this area has enabled me to pass over numerous referrals to other colleagues with quality conversations to enlighten customers over how Santander can help customers.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Customer Consultant

  • Nov 2016 - Jan 2018

  Carphone Warehouse, as with any customer facing organisation, prize excellent customer service as an essential necessity in business. This excellent customer service was maintained even through peak times. My role including providing sales solutions for retail customers whilst still exceeding company targets. Carphone Warehouse, as with any customer facing organisation, prize excellent customer service as an essential necessity in business. This excellent customer service was maintained even through peak times. My role including providing sales solutions for retail customers whilst still exceeding company targets.



SGC Security

• Security Management Internship

  • Oct 2017 - Nov 2017

  I worked with SGC Security for the first 30 days after/including the Oxford Westgate Grand opening as the head of security with another intern. Between myself and the other intern we were tasked with arranging breaks, shifts and other managerial duties of circa 20 staff to ensure the Westgate shopping centre opening ran as smoothly as possible I worked with SGC Security for the first 30 days after/including the Oxford Westgate Grand opening as the head of security with another intern. Between myself and the other intern we were tasked with arranging breaks, shifts and other managerial duties of circa 20 staff to ensure the Westgate shopping centre opening ran as smoothly as possible