Experience

Planet Bottling Company

• Nigeria
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Information Technology Specialist

  • Apr 2023 - Present



Light Consult Ltd.

• Nigeria

• Technical Support Engineer

  • Jan 2021 - Feb 2023

  >Provide Tier 1 IT support to non-technical internal users through desk side support services. >Resolve diverse range of technical issues across multiple systems and applications. >Monitor systems in operation and quickly troubleshot errors. >Assist in providing technical support for vulnerability management. >Configure hardware and grant system permissions to new employees. >Offered troubleshooting of connectivity issues across networks. >Use ticketing systems to manage and process support actions and requests. Show less



Just a Pencil Touch Production

• Nigeria

• Technical Support Engineer

  • Sep 2017 - Dec 2020

  >Served as primary contact for supports relating to technical issues. >Analyzed issues to identify troubleshooting methods needed for quick remediation. >Contributed to blogs and videos for marketing and training. >Updated and maintained current customer database. >Provided guidance on installing and integrating new hardware components and software to improve productivity. >Suggested software and hardware modifications to reduce lag time and improve productivity. >Accesses, Installs and troubleshoots necessary software and hardware issues. >Supervises the maintenance and management of production equipment. Show less