Senior Supply Lead

• Oct 2022 - Present

Captain Payments Lead

• Nov 2022 - Present

Person who is responsible for leading a team or unit that focuses on payment processing or payment-related issues within an organization. This person may be responsible for managing the team, overseeing payment operations, implementing payment strategies, and ensuring compliance with relevant regulations and industry standards. They may also be responsible for developing and maintaining relationships with payment service providers and partners, as well as identifying and implementing new payment technologies and solutions to improve the efficiency and effectiveness of the organization's payment processes. Show less

Captain Core App Experience, Quality & Care

• Jun 2022 - Dec 2022

Our main goal within this team was to enhance all facets of Captain & Customer experience within the app which included but were not limited to: research & feedback (from competitors, captains & customers), providing a data-driven solution for causes of high impact issues, maintaining a certain percentage of responses via telephone (Contact Rate) and coordinating with various teams to help us reduce overall contacts received per issue.

Supply Lead

• Mar 2019 - Dec 2022

-Fleet management, including management of drivers and tracing of movements and ensure compliance with internal procedures.- Work on price analysis of market for quotations and bedding and Preparing tenders submitted by Careem and include all required information.- Monitoring budget and expenses within budgetary guidelines. - Monitoring and evaluation of transportation awarded to Careem.- Maintain relevant database of beneficiaries in systems.- Inclusion of preventive measures in the fleets of Careem, like partition measures at the outset of Covid-19.- Searching for new business targets and optimizing current opportunities Show less

Corporate Account Specialist

• May 2019 - Sep 2022

-Prepare and review financial transactions and ensure that all paperwork is completed For processing of payments.- Collect payments and deposit them in bank accounts- Prepare financial reports according to corporate accounts.- Get necessary professional validations from the Regional Lead of Careem in Amman

Training Captain

• Jun 2018 - Jun 2019

-Provider of training for new comers in the policies and ethics of Careem- Ensure good understanding of the new comers in how to use the application of careem and the systematic composition of fare down

Ambassador

• Feb 2018 - Aug 2018

Presenting on the mission of Careem, its objectives and services to the Public!

Sales Officer

• Sep 2022 - Jan 2023