System Administrator

• Apr 2018 - Present

IT Specialist

• Apr 2016 - 2016

Internship place Internship place

Technical Support Supervisor

• Jan 2014 - Oct 2015

1. To present and follow up the maintenance contracts, set the necessary plans for periodical support and to achieve them on time.2. To respond to the contacts (phone, e-mail and fax), analyze the problem and assign the right technician for maintenance after the approval of the direct manager.3. To issue the maintenance cards, and check the reports, in addition to follow up the execution on time and to define the maintenance cost for the invoices.4. To follow up the customer notes and complaints to be sure of workflow.5. To set periodical reports for the emergency support and contracts maintenance6. To improve the work procedure of the maintenance section.7. To perform related tasks and targets assigned by the manager. Show less

IT HelpDesk

• Jan 2011 - Jan 2014

1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.2. Respond to queries either in person or over the phone.3. Write training manuals.4. Train computer users.5. Maintain daily performance of computer systems.6. Respond to email messages for customers seeking help.7. Ask questions to determine nature of problem.8. Walk customer through problem-solving process.9. Install, modify, and repair computer hardware and software.10. Clean up computers.11. Run diagnostic programs to resolve problems.12. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.13. Install computer peripherals for users.14. Follow up with customers to ensure issue has been resolved.15. Gain feedback from customers about computer usage.16. Run reports to determine malfunctions that continue to occur.17. Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring18. Add or remove users from the Network.19. Assist in the maintenance of accurate records of users and usage of the Network. Show less