Michael McNally
Learning Strategist at Planet Technologies- Claim this Profile
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Bio
Credentials
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Accessibility in Action
MicrosoftFeb, 2021- Sep, 2024 -
Change Management Foundations
LinkedInJun, 2020- Sep, 2024 -
Impromptu Speaking
LinkedInJun, 2020- Sep, 2024
Experience
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Planet Technologies
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Netherlands
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Learning Strategist
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Apr 2022 - Present
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Scale Customer Success Manager - Surface
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Aug 2021 - Apr 2022
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Training Associate
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Mar 2020 - Apr 2022
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Services Advisor
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Jun 2015 - Mar 2020
• Assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services• Deliver collaborative one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services• Identify and communicate potentially complex repair situations to store leadership as appropriate, maximizing time efficiency in resolution with a high-level attention to detail• Proactively assess customer’s needs and recommend complete solutions that enhances their overall customer experience • Facilitate business engagement experiences through in store briefings, workshops, events, and demos Show less
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Product Advisor
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Oct 2013 - Jun 2015
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Tillys
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Aug 2011 - Oct 2014
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Education
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2010 - 2013
University of Central Florida
Bachelor of Science, Health Sciences -
2007 - 2009
Eastern Florida State College
Associate of Arts, General Studies
Community
