Sr Level II Technical Analyst

• Sep 2011 - Present

• Conduct Customer Service and Technical Training for Tier 1 Support Analyst • Server configuration changes including removal of start button and automatic updates from all servers, DHCP scope and DNS updates • Configuration and management console deployment of Video Security System • Documented and streamlined process for imaging new PCs • Created a process to seamlessly migrate users from Windows XP to Windows 7 • Identified, verified and created running documentation for recurring issues related to company’s main lending application (Daybreak) • Managed initial test pilot of Citrix / VMware thin client deployment in conjunction with MSP • HP Thin Client R&D OS/hardware conflicts working this HP Engineering to troubleshoot, document and resolve conflicts • Identified issues with VDI infrastructure and thin clients working closely with hosting company • Transitioned company from using to Microsoft’s Forefront Endpoint Protection to Symantec AV. • Established and maintained rapport with company vendors/partners • Worked with department heads and supervisors to identify points of concern in hiring process • Collaborated with HR to create streamlined process for new hires • Identified and isolated issues with wireless network (SonicWALL hardware) and managed access rights for VPN users • Managed hardware inventory and RMA parts to decrease downtime Show less

Network Administrator

• Apr 2011 - Sep 2011

• Manages network services for remote locations both in person and via the cloud. • Network infrastructure move, user move, network configuration. Set up and documentation. • Shoretel VOIP administration. • Remote Systems Administration and monitoring for multiple locations. • Reviewing event logs, tracking, research, testing • Back up monitoring, RoboCopy, IBackup, Symantec • LAN Infrastructure Deployment, Deploy, Set up, Configure Domain Controller at Local site, migration PC to Domain, Creating new user profiles, Data Transfer to new profile. • Remote Desktop Support, General end user support. Office 2007, XP Pro • Exchange 2007 Administration. New user creation, External email contact and email forwarding. Show less

Technician

• Feb 2011 - Sep 2011

Resource Center Coordinator-Service Manager

• Sep 2010 - Feb 2011

• Project coordination of data, voice and video implementations • Dispatch of the technical/engineering staff for service at client sites or remote service • Purchasing of products and software from several different suppliers/vendors/manufacturers • Coordinating out sourced labor for work in areas outside of Southern California or contract labor from our bench for large projects • RMA processing and tracking • Assisting clients with “help desk” questions directly, when available or within your skill set • Participating in training sessions with both the sales and technical team when appropriate • Working with the sales and technical team to improve processes and standardization for both departments and with clients • Management of inventory at ETI’s office, warehouse and products shipped to client sites until the time the client signs a D&A (Delivery and Acceptance) • On site QA visits to client sites – time TBD • Assisting with installations and equipment programming for installations that require additional man power and to keep your skill set sharp • Answering the client calls to our Service Center and facilitating the support required from either the technical or sales teams. Show less

IT Services

• Jun 2008 - Sep 2010

IT Support

• 2008 - Sep 2010

Network Administrator

• Dec 2008 - Jun 2009

• Support, analyze, troubleshoot and repair computer and network systems, hardware, software and computer peripherals including projectors and video conferencing equipment. • Ensure proper integration of computer systems, software applications and peripheral devices according to ITIL Foundation V3 practices. • Maintain LAN Data switches and wireless access points, analyze network and capacity planning. • Systems Administration and monitoring W2k3, Exchange 2007, XP-Pro and Vista • Overall System rehabilitation, redesign infrastructure. • Reviewing event logs, tracking, research, testing • Back up configuration and monitoring • File Server install and configuration • Active Directory restructure creating Group, OU’s • Group Policy creation, testing and implementation • Exchange 2007 restructure, Standardize, Distribution list • Documentation, policy and proceedure and standardization • Website creation and maintenance using Microsoft Expression Show less

Senior IT Service Desk Specialist / Network Administrator

• Feb 2007 - Dec 2008

• Manage all aspects of Microsoft Active Directory administration, Exchange, OU design, configuration, management and security; Group policy management and modeling; Sites and Services administration; DNS/DHCP administration, and all aspects of end user account functions. • Provide systems engineering and administrative support across a wide array of Windows-based software and hardware systems and components used to deliver computing service with emphasis on Active Directory services. • Maintaining directory structure, delegating administration, setting up trusts, monitoring replication, creating logon scripts, and resolving directory related issues. • Train, coach, and mentor Help Desk Technicians and other junior staff. Active Directory OU, Group, user Design, implementation and administration. • Securities Administration, ensuring proper documentation and administration regarding user permissions, network access, local access, hardware distribution. Show less

Service Desk Specialist

• Aug 2006 - Feb 2007

Wireless WAN Engineer

• Apr 2006 - Aug 2006

Service Desk

• Dec 2004 - Apr 2006

Intgraton Engineer

• Feb 2003 - Oct 2004