Msichanna Alexander

Personal Care Assistant (PCA) at Seniorcorp Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Norfolk, Virginia, United States, US
Skills

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Beverly Hicks Burch

While working at GSI, I came to know Msichanna as someone with excellent leadership skills and devotion. She was Coach who valued her team and made it her mission to help her team members with professional development and growth. She treats people with respect, compassion and dignity. Msichanna was a valued member of the leadership team.

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Credentials

  • Diploma in Customer Service
    Alison - Free Online Learning
    Jun, 2014
    - Nov, 2024

Experience

  • Seniorcorp Inc
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Personal Care Assistant (PCA)
      • Sep 2017 - Present

      Provide direct and indirect care to frail and elderly clients living in-home and in long- & short-term healthcare facility setting Communicate changes in client’s condition to central office, family, facility staff and co-workers through daily written and oral reporting Provide direct and indirect care to frail and elderly clients living in-home and in long- & short-term healthcare facility setting Communicate changes in client’s condition to central office, family, facility staff and co-workers through daily written and oral reporting

  • Hand n Heart Home Care Services
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • PCA
      • Jun 2016 - Sep 2017

      Provide direct and indirect care to frail and elderly clients living in-home and in long- & short-term healthcare facility setting Communicate changes in client’s condition to central office, family, facility staff and co-workers through daily written and oral reporting Provide direct and indirect care to frail and elderly clients living in-home and in long- & short-term healthcare facility setting Communicate changes in client’s condition to central office, family, facility staff and co-workers through daily written and oral reporting

  • Glynn County Crisis Center/ Amity House
    • Brunswick, Georgia
    • House Manager
      • Jan 2014 - Sep 2015

      Managed Domestic Violence Safe House, monitored crisis line, conducted admission/discharge of clients Developed training manuals and materials; trained new and current staff. Managed/updated Apricot client database system Managed Domestic Violence Safe House, monitored crisis line, conducted admission/discharge of clients Developed training manuals and materials; trained new and current staff. Managed/updated Apricot client database system

  • Sea Island Company
    • United States
    • Hospitality
    • 700 & Above Employee
    • Turndown Attendant
      • Sep 2013 - Jul 2014

      Trained new employees on policies and procedures of turning down process Prepared guest rooms for the evening and completed Guest Problem Resolutions Form as needed. Reported orally and written any issues to supervisor or correct department Trained new employees on policies and procedures of turning down process Prepared guest rooms for the evening and completed Guest Problem Resolutions Form as needed. Reported orally and written any issues to supervisor or correct department

  • Radial Inc.
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Supervisor of Customer Service
      • Jul 2009 - Jan 2013

      Involved in interviewing and hiring process. Managed 10 or more agents in an e-commerce call center setting by providing coaching, training, and monitoring to ensure client’s call matrix was met. Administrated disciplinary/corrective actions Performed functions associated with responding to and handling of technical issues, complaints, education and inquiries for assigned products owned, manufactured or distributed by clients to consumers via telephone, online, and email Involved in interviewing and hiring process. Managed 10 or more agents in an e-commerce call center setting by providing coaching, training, and monitoring to ensure client’s call matrix was met. Administrated disciplinary/corrective actions Performed functions associated with responding to and handling of technical issues, complaints, education and inquiries for assigned products owned, manufactured or distributed by clients to consumers via telephone, online, and email

  • Vescom Corportation
    • Brunswick, Georgia
    • Security Officer
      • Mar 2009 - Sep 2009

      Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry controlling traffic by directing drivers. Prevented losses and damages by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Maintains environment by monitoring and setting building and equipment controls. Maintains organization's stability and reputation by complying with legal requirements. Show less

  • Sea Island Company
    • United States
    • Hospitality
    • 700 & Above Employee
    • Transportation Reservation Coordinator
      • Jun 2007 - May 2008

      Coordinated all transportation needs for guests, employees, and events on and off property and served as liaison with external vendors Compiled and checked daily record sheets, guest accounts, receipts and vouchers to insure correct billing and payment using computerized and/or manual systems. Scheduled meetings and appointments for department head Coordinated all transportation needs for guests, employees, and events on and off property and served as liaison with external vendors Compiled and checked daily record sheets, guest accounts, receipts and vouchers to insure correct billing and payment using computerized and/or manual systems. Scheduled meetings and appointments for department head

  • St.James Suites
    • Brunswick, Georgia
    • Night Auditor
      • Nov 2006 - Oct 2007

      Executed front desk selling strategies through up selling, bucket checks, and income auditing. Reviewed staff shift work and cash handling for errors -- maintained accurate records. Assumed Manager on duty responsibilities when assigned. Closed end of day accounts receivables and payable. Daily bank deposits. Maintained an inventory of vacancies, reservations and room assignments. Answered inquiries regarding hotel services and registration by letter, telephone and in person. Training of new employees. Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized and/or manual systems. Pre-block rooms when special requests were made. Set-up of breakfast offered by hotel. Registered arriving guests and assigned rooms. Checked out departing guest. Provided guests with outstanding guest service in professional and friendly manner. Provided information about services available in the community and responded to guests' complaints. Show less

  • Courtyard by Marriott
    • Hospitality
    • 700 & Above Employee
    • Front Desk Agent/Night Auditor
      • Mar 2006 - Nov 2006

      Executed front desk selling strategies through up selling, bucket checks, and income auditing. Reviewed staff shift work and cash handling for errors -- maintained accurate records. Assumed Manager on duty responsibilities when assigned. Closed end of day accounts receivables and payable. Daily bank deposits. Maintained an inventory of vacancies, reservations and room assignments. Answered inquiries regarding hotel services and registration by letter, telephone and in person. Training of new employees. Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized and/or manual systems. Pre-block rooms when special requests were made. Set-up of breakfast offered by hotel. Registered arriving guests and assigned rooms. Checked out departing guest. Provided guests with outstanding guest service in professional and friendly manner. Provided information about services available in the community and responded to guests' complaints. Show less

  • Generations Home Care
    • Dover, Delaware Area
    • Certified Nursing Assistant
      • May 1997 - Sep 1998

      Provided direct and indirect care to frail and elderly clients living in-home and in long- & short-term healthcare facility setting Communicate changes in client’s condition to central office, family, facility staff and co-workers through daily written and oral reporting Provided direct and indirect care to frail and elderly clients living in-home and in long- & short-term healthcare facility setting Communicate changes in client’s condition to central office, family, facility staff and co-workers through daily written and oral reporting

  • Cadia Rehabilitation Capitol Healthcare
    • Dover, Delaware Area
    • Certified Nursing Assistant
      • Sep 1995 - Mar 1997

      Provided direct and indirect care to frail and elderly clients living in a long-term healthcare facility Communicate changes in client’s condition to nursing staff f and co-workers through daily written and oral reporting Provided direct and indirect care to frail and elderly clients living in a long-term healthcare facility Communicate changes in client’s condition to nursing staff f and co-workers through daily written and oral reporting

  • JCPenney
    • United States
    • Retail
    • 700 & Above Employee
    • Stockroom Clerk/Sales Associate
      • Sep 1994 - Sep 1995

      (Also worked for this company Oct 2004-January 2005 seasonal sales associate position) Assisted customers with making decisions, checking out, and returning of merchandise. Maintained product presentation by making adjustments to how the merchandise was displayed. Restocked any missing merchandise. Handled the receiving, sorting, and organization of merchandise coming off delivery trucks. Assured proper merchandise preparations necessary for merchandise to be ready to go out on the sales floor. Show less

Education

  • Tidewater Community College
    Associate of Science - AS, Medical Administrative/Executive Assistant and Medical Secretary
    2019 - 2021
  • Harris School of Business-Dover Campus
    DIPLOMA, Health Claims Examining/Medical Billing
    2004 - 2005
  • STAR FOUNDATION
    Certificate, Computers
    2002 - 2002
  • Delaware Technical and Community College-Terry
    Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
    1995 - 1995
  • Delaware Technical and Community College-Terry
    Certificate, Automated Accounting
    1995 - 1995
  • James H. Groves Adult High School
    High School, General Studies

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