Experience

Lunenburg High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Marching Band Instructor

  • Oct 2022 - Present

  Lead battery percussion section Snare, Tom, Bass drums, cymbals and mallet percussion. Focus on german grip technique.Marching safety.Tempo coaching.Sticking height consistency.Encouraging execution and attention to musical detail.

• Percussion Instructor

  • Sep 2022 - Present

  Taught techniques for all types of percussion.Taught students musical notation.Rhythm/Tempo ear coaching. Lunenburg Grade school individuals attended classes up to middle schoolers.



City Music, Gardener MA

• Drum Teacher

  • Jan 2022 - Present

  • ½ an hour lessons given for three areas. Technique, music reading and limb interdependence. • 10 minutes technique, 10 minutes reading. 5 minutes giving homework, 5 minutes interdependence on kit. • Using Stick control to ensure proper attention to both hands • Setting lesson plans for students • Instruction on how to practice encouraging self-love and kindness to one’s self • Check patterns used for understanding of natural sticking method (Thom Hannum) • Ensured students are engaged by using their favorite artist/song Show less



Papa Gino's

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Delivery Driver

  • Jun 2021 - Jun 2022

  • Checked delivery orders for accuracy. • Safely delivered orders to guests within the time frame quoted. • Restocked counter supplies to ensure sufficient quantities. • Maintained cleanliness of counters, floors, and equipment. • Maintained own records of driver's license and auto insurance according to company standards and state auto insurance regulations. • Answered the restaurant telephone and takes guest orders for delivery or take-out. • Assisted in maintaining the cleanliness of the restaurant. • Maintained the cleanliness and appearance of the restaurant and grounds as directed. • Volunteered for food preparation. Show less



Sealed Air Corporation

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Apr 2012 - Jun 2022

  Worked in a lightning fast work environment balancing order processing, quote requests, internal and external customer demands, in two order systems. Supported all related Sales and Marketing functions related to Shrink Packaging business unit. Worked together inter-departmentally to perform daily functions with many disciplines including: Engineering, purchasing, planning, technical service, sales accounts receivable and management. Duties include quoting, order processing, research, returns, credits, and invoicing corrections. Special position in the parts group managing SAP orders for legacy protective parts. Key Accomplishments Scored Second highest in order processing quantity on the team in 2017. Achieved the highest order processing accuracy rates on the team in 2017. Provided support with on time complete ratio by managing inventory demand order requirements by working inter-departmentally. Volunteered to stay late when staffing needs were needed and was available almost as a rule. Improved quote and customer response times yearly throughout tenure. Show less



Potpourri Group

• United States
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2011 - Apr 2012

  Worked part time in a fast paced call center environment while seeking other employment. Order processing, up selling of products and services. Catalog company with 13 separate catalogs with different products for each. Worked part time in a fast paced call center environment while seeking other employment. Order processing, up selling of products and services. Catalog company with 13 separate catalogs with different products for each.



WellPet, LLC

• United States

• Consumer Affairs Associate and Customer Service Associate

  • Feb 2001 - Aug 2011

  As a CAR recommended process improvements, volunteered for extra projects and provided team with additional helpful information which was not part of the job duties required in a fast paced call center environment. Maintained a high level of accuracy, established excellent relationships with distributors, sales and peers as a CSR. Key Accomplishments  Reduced customer turn over by 70% and helped to increase word of mouth referrals by 20% thru detailed problem resolution, people, and active listening skills, while demonstrating caring and empathy.  Volunteered for the role of CRS technical consultant which involved communicating all data base problems to the CRS vendor. Many issues were identified and corrected.  Trained employees on fulfillment, inventory processes, product information, coding definitions and the CRS database.  Created training guidelines for the team using Microsoft Word and including step by step diagrams with screen shots.  Developed a Microsoft Excel spread sheet system to track inventory, prevent waste, and limit shipping costs and another to give a detailed view of all products’ technical data which helped to speed call efficiency for the entire team.  Demonstrated a high level of order entry accuracy on the team. Corrections for product quantities/pricing corrections were rarely required.  Stayed current on all current international and domestic shipping guidelines. International (Canadian) protocols changed frequently and without notice.  Coordinated with front desk and team to reduce postage costs in upwards of $2392.00 annually when quality assurance samples were needed to be gathered for analysis. Show less



Oxford Health Plans

• United States
• Insurance
• 1 - 100 Employee

• Dedicated Service Manager and Customer Service Associate

  • Jan 1995 - Jan 2001

  Attended OJT and studied medical terminology in a work setting in order to understand, process and communicate about health insurance claims in a fast paced call center while multi-tasking. Resolved complex customer calls in a call center environment. Consistently met established productivity, schedule adherence, and quality standards. Key Accomplishments  Served a book of business of doctors and their patients (approximately 2000 people) while demonstrating a high level of accuracy on recorded phone call audits.  Developed a well versed knowledge of medical insurance and how it affects companies, doctors and the general public.  Decided upon approval or denial of medical service payments according to company policies in a grass roots group of peers.  Studied medical terminology to better understand terms mentioned with regard to claims processing and benefit specifics. Show less

• Restaurant Manager

  • Jan 1985 - Jan 2001

  Key Accomplishments  Headed action- plan utilizing complex problem solving skills to improve Papa Gino's cash security problems in the Arlington Store which saved the company $300 a week in theft.  Instruction and training of cold/hot grill, pizza cooking procedures and register, and service procedures which were monitored and assessed to test understanding.  Calculated and monitored food inventory and cost procedures. Helped the General Manager determine weekly food costs. Key Accomplishments  Headed action- plan utilizing complex problem solving skills to improve Papa Gino's cash security problems in the Arlington Store which saved the company $300 a week in theft.  Instruction and training of cold/hot grill, pizza cooking procedures and register, and service procedures which were monitored and assessed to test understanding.  Calculated and monitored food inventory and cost procedures. Helped the General Manager determine weekly food costs.