Matthew Briggs
Sales Support and Customer Success Specialist at Weidenhammer- Claim this Profile
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Bio
Matt proved to be a detailed researcher, with unending attention to detail. He is very personable, not only in person, but when contacting potential customers on the phone. He is will to learn about whatever industry or solution is needed in order to be a super-star.
I have know Matt for many years and had the pleasure of working with him as he continues building his career in technologies and solutions for customers. Matt is a very dedicated and creative individual that continually strives to be the best in everything he sets out to do. He cares about his customers and his business peers, which absolutely shows in his work and business relationships. Matt brings a very strong work ethic to any company that he works for and with.
Matt proved to be a detailed researcher, with unending attention to detail. He is very personable, not only in person, but when contacting potential customers on the phone. He is will to learn about whatever industry or solution is needed in order to be a super-star.
I have know Matt for many years and had the pleasure of working with him as he continues building his career in technologies and solutions for customers. Matt is a very dedicated and creative individual that continually strives to be the best in everything he sets out to do. He cares about his customers and his business peers, which absolutely shows in his work and business relationships. Matt brings a very strong work ethic to any company that he works for and with.
Matt proved to be a detailed researcher, with unending attention to detail. He is very personable, not only in person, but when contacting potential customers on the phone. He is will to learn about whatever industry or solution is needed in order to be a super-star.
I have know Matt for many years and had the pleasure of working with him as he continues building his career in technologies and solutions for customers. Matt is a very dedicated and creative individual that continually strives to be the best in everything he sets out to do. He cares about his customers and his business peers, which absolutely shows in his work and business relationships. Matt brings a very strong work ethic to any company that he works for and with.
Matt proved to be a detailed researcher, with unending attention to detail. He is very personable, not only in person, but when contacting potential customers on the phone. He is will to learn about whatever industry or solution is needed in order to be a super-star.
I have know Matt for many years and had the pleasure of working with him as he continues building his career in technologies and solutions for customers. Matt is a very dedicated and creative individual that continually strives to be the best in everything he sets out to do. He cares about his customers and his business peers, which absolutely shows in his work and business relationships. Matt brings a very strong work ethic to any company that he works for and with.
Credentials
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Magento Virtual Quick Start Enablement Training
Magento, an Adobe CompanyJan, 2019- Nov, 2024 -
Veeam Sales and Technical Sales Professional (Disaster Recovery, Backup and Replication)
Veeam SoftwareMay, 2018- Nov, 2024 -
Visio
UdemyMar, 2013- Nov, 2024 -
SQL Training
Udemy Academy
Experience
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Weidenhammer
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United States
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Information Technology & Services
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100 - 200 Employee
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Sales Support and Customer Success Specialist
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Aug 2017 - Present
•Direct and coordinate post-sales with internal teams, partners, and vendors while serving as a customer touch-point explaining processes and systems to continually optimize the client’s success.•Support sales contract processes and subscription renewal cycles of approximately 30 clients.•Create agendas, timelines, analyze reports, handle ongoing communications, and help facilitate internal and external meetings to report on project status.•100-200k per year average in additional account pipeline from identified gaps and potential client obstacles resulting in increased adoption.•Implemented with Chief Marketing Officer sales support processes and systems necessary to meet key business objectives and to achieve market development and revenue goals.•Contribute relevant analysis and generate reports from NetSuite CRM for sales and marketing purposes.•Utilized as a resource during sales cycle presentations of Weidenhammer services; speaking to clients and prospects and answering questions (including those at the C-Suite level).Weidenhammer specializes in delivering a continuum of services that address key areas of improved customer service and operational excellence:• Business IT Strategy• Business Continuity• Branding and Digital Marketing• eCommerce Platforms• Web and Mobile Development• Data Visualization and Analytics• Unified Communications• Call Center and Customer Service Platforms• Digital Ready Networking and Computing InfrastructuresIndustries Served:• Education• Insurance and Financial Services• Manufacturing and Distribution• Healthcare• Retail and ServicesPartnerships and Certifications• Cisco Premier Partner• Magento Certified Partner• Microsoft Gold Partner• Nimble Partner• Veeam Certified Partner• VMware Certified Partner See less
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Allyn International
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United States
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Transportation, Logistics, Supply Chain and Storage
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300 - 400 Employee
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Logistics Coordinator
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Nov 2014 - Dec 2016
•Coordinated the contracting process of MODSPACE units including: E-RFPs, spot quotes, customer interaction, negotiations, contract preparation, and amendment processing.•Issue resolution, training, intermediary functions, logistics representation, and shipment responsibility management, including services and port research.•Created, preserved, and solidified positive client relationships through stellar customer relationship.•Actively participate in team meetings, conference calls, and daily project management calls.As a Logistics Specialist I was responsible for managing logistics activities in a manner that met business fulfillment requirements in parallel with the goal of transportation cost reduction. The position is responsible for collecting and communicating all necessary information related to upcoming and ongoing shipments, projects and services as well as providing logistics support, consulting, and obtaining best possible transportation rates.Additional responsibilities:•Eliminate or minimize risk exposure.•Maintain online tracking and metrics tools.•Generated solutions selling based off of customer requirements with interest in container services.•Received and responded to an average of 30-60 customer calls and inquiries daily.•Accurately issue shipping documentation such as certificates of origin, customs invoices, packing lists, and certificates of insurance.•DOT and other transport regulations compliance management.•Reliably track and expedite progress of specialized shipments and detention charges if applicable.•Route cargo in accordance with legal and customer requirements including cargo characteristics, service options, available rates, lease cost, transit time, and loading and offloading requirements.
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E-commerce Operations Supervisor
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Jun 2012 - Nov 2014
•Oversaw an approximate 400% increase in revenue during implementation of E-commerce structure.•Supported planning activities utilizing sales insight to develop actionable plans.•Created ad-hoc analysis of sales forecasts based on previous sales metrics utilizing BI tools.•Utilized proprietary software: I-Postage, Click-n-Ship, and Filemaker Pro operating the Core4 Contact Management software for inventory, customer management, marketing and advertising.Developed best organizational practices to maximize efficiency and effectiveness as company grew while actively supporting continuous improvement in the overall transition from brick and mortar sales to include online e-commerce. Utilized e-commerce websites often requiring the use of a variety of cross platform relational data systems such as IPostage, Click and Ship, and Filemaker Pro. Also responsible for basic technical troubleshooting and management of new employees in all of the shipping processes.
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Education
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2009 - 2013
Kutztown University of Pennsylvania
Bachelor of Business Administration - BSBA, Mathematics, Marketing Research and Technology
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