Experience

Wallace Management

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • Sep 2022 - Present

  As a branch manager, I am responsible for ensuring all daily functions have been executed, as well as strategic marketing, cash management, and team building. My main priorities are completing collection calls, finding new loans, getting borrower renewal, and former borrowers to come in, and open back up. I also ensure all employees are compliant with all local, federal, and company wide, lending practices, policies, and procedures, while ensuring exemplary customer service. I also ensure store goals, and targets, are met or exceeded, while managing calls and customers. So far, in my time here I have hired, and trained an account manager, grown the business with minimum of 40 new clientele. Show less



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2021 - Dec 2022

  ~ Successfully execute Manger on Duty responsibilities, ensuring efficient workflow, and workforceperformance, of a four person team.~ Workforce management software utilized and prioritized for orderly, and effective, customer service.~ Profitably drove shrink down 8%, by exercising enhanced customer service practices acquired withOffice Depot CSM training. ~ Successfully execute Manger on Duty responsibilities, ensuring efficient workflow, and workforceperformance, of a four person team.~ Workforce management software utilized and prioritized for orderly, and effective, customer service.~ Profitably drove shrink down 8%, by exercising enhanced customer service practices acquired withOffice Depot CSM training.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Delivery Driver

  • Mar 2021 - May 2022



Dollar General

• United States
• Retail
• 700 & Above Employee

• Lead Sales Associate

  • Jun 2019 - Oct 2020

  ~ Facilitated in increasing cashier accountability and training, favorably improving overall till discrepancies. ~ Increased overall sales 4% by deploying effective operations management techniques, and enhanced customer service skills. ~ Successfully reached company set sales goals for 3 quarters, by utilizing leadership, people, and management skills. ~ Facilitated in increasing cashier accountability and training, favorably improving overall till discrepancies. ~ Increased overall sales 4% by deploying effective operations management techniques, and enhanced customer service skills. ~ Successfully reached company set sales goals for 3 quarters, by utilizing leadership, people, and management skills.



GT Security

• Oklahoma City Metropolitan Area

• Security Professional

  • Jun 2019 - Mar 2020

  ~ Contracted through GT Security, on Friday and Saturday nights from 10 pm to 2 am, I served as a security professional at The Jones Assembly. ~ Conducted routine, ID (and sometimes bag) checks for each person trying to gain entry. ~ Ensured that all local, and private, safety and security protocols were being adhered to. ~ Conceptualized and adhered to patron safety, by ensuring that all entrances, and exits, were kept secure. ~ Contracted through GT Security, on Friday and Saturday nights from 10 pm to 2 am, I served as a security professional at The Jones Assembly. ~ Conducted routine, ID (and sometimes bag) checks for each person trying to gain entry. ~ Ensured that all local, and private, safety and security protocols were being adhered to. ~ Conceptualized and adhered to patron safety, by ensuring that all entrances, and exits, were kept secure.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Tech Sales Supervisor

  • Aug 2018 - Mar 2019

  ~ Responsible for selling technology products, and services, to Staples’ customers, while establishing personal relationships, and ensuring brand loyalty. ~ Established a clear departmental mission and deployed strategies focused towards that mission. I lead my team within the department, driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. ~ I effectively managed the team and ensured that all customers needs were met or exceeded. ~ While working for Staples as the Tech Sales Supervisor, I further enhanced my written and verbal communication skills, as well as gained superb sales management experience. Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Manager

  • Nov 2016 - Aug 2018

  ~ Led structured customer relations management through team training, building, and coaching of a 6 person team, including tech services, as well as the copy and print department. ~ Conceptualized and implemented brand and customer loyalty through the rewards program, merchandising, and signage. ~ Met or exceeded company goals for weekly rewards sign ups, conversion rates, employee trainings, customer satisfaction surveys and average basket total. ~ Drove overall customer satisfaction surveys up by 64%, through enhanced customer service support in both of my departments. Show less



Oklahoma Department of Corrections

• Correctional Officer

  • Apr 2014 - Jul 2016

  ~ Responsible for 150 offenders during shift. Maintained electronic inmate records through Offender Management System, an Oracle based software. ~ Sustained control and discipline, including use of physical restraint and restraining devices. Implemented random body and cell searches and seizures of contraband. Kept a record of equipment, supplies and other items. ~ Demonstrated proficiency in the use and care of firearms, restraint methods, equipment and emergency measures. ~ Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals. Supervised inmates in housing units and those segregated for administrative or punitive measures. ~ Observed for signs of disorder or tension and reported such observations to supervisor on duty. Provided proper security of inmate transportation. Show less



U-Haul

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2012 - Apr 2014

  ~ Directed customers to authorized dealerships and moving centers to fill every confirmed reservation. ~ Assisted in controlling rental equipment inventories within assigned marketing company and geographical area to balance customer requirements with rental equipment supply. ~ Monitored current competitor rates and maintained inventory records. ~ Updated, reviewed and audited reports which indicated equipment inventory levels. ~ Accountable for the opening and closing reports and shifts. Show less



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Customer Service Representative

  • May 2012 - Oct 2012

  ~ Managed a high-volume workload in a fast paced environment. Resolved an average of 550 customer inquiries weekly. Consistently met performance benchmarks in speed, accuracy and volume. ~ Became the subject matter expert for new representatives and particularly challenging calls. ~ Promoted to primary mentor and trainer of both new and established employees. ~ Earned the highest marks possible in all categories including communication skills, listening skills, problem resolution and politeness. ~ Received commendation for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in all performance evaluations. ~ Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Show less