Marína Speváková

Continuous Improvement Specialist at YIT Slovakia
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Contact Information
us****@****om
(386) 825-5501
Location
Bratislava, Slovakia, SK
Languages
  • English Full professional proficiency
  • Slovak Native or bilingual proficiency
  • Serbian Native or bilingual proficiency
  • Spanish Limited working proficiency
  • German Limited working proficiency
Skills

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Experience

  • YIT Slovakia
    • Slovakia
    • Construction
    • 100 - 200 Employee
    • Continuous Improvement Specialist
      • Nov 2021 - Present

    • Customer Care Specialist
      • Nov 2020 - Oct 2021

  • Pizzeria M&M
    • Bratislava, Slovakia
    • Customer Care Specialist
      • Apr 2018 - Present

  • Ambiente Apartments
    • Slovakia
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Relationship Manager
      • Jun 2017 - Apr 2020

      - Building and maintaining relationships with clients, leading team and upgrading internal operations in order to improve the quality of service and ensure customer satisfaction, increasing and using sales opportunities.- HR-responsibility for welcome points teams and housekeeping team: managing job recruitment, interviews, selection process, training, employee on-boarding, team leading and building employee relations.

    • Reception Manager
      • Mar 2017 - Jun 2017

      Leading, monitoring, motivating and inspiring the team, providing guidance and support. Responsibility for customer satisfaction.

    • Senior Receptionist
      • Oct 2016 - Mar 2017

    • Receptionist
      • Jun 2016 - Oct 2016

  • Tourism Organisation of Backi Petrovac
    • Backi Petrovac, Serbia
    • Manager
      • Apr 2013 - Jul 2016

      Tourism development, promotional activities, public relationship, event management Tourism development, promotional activities, public relationship, event management

  • Rural Tourism Association "Petrovillage"
    • Backi Petrovac, Serbia
    • President, Founder
      • May 2012 - Jul 2015

  • Project "Forming the center for the advancement of knowledge in rural tourism"
    • Backi Petrovac, Serbia
    • Project Manager
      • Jun 2012 - Apr 2013

      European Comission, IPA Cross-border Co-operation Programmes (Serbia-Croatia) European Comission, IPA Cross-border Co-operation Programmes (Serbia-Croatia)

Education

  • University of Novi Sad/Faculty of sciences/Department of Geography, Tourism and Hotel Management
    Tourism manager

Community

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