Experience

Channel Assist Limited

• Marketing Services
• 1 - 100 Employee

• Client Account Executive

  • Jun 2020 - Present

  Account management for multiple brands, Experiential/ Marketing event planning and execution. Team management of field teams across the UK. Account management for multiple brands, Experiential/ Marketing event planning and execution. Team management of field teams across the UK.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Senior General Manager

  • Sep 2008 - Apr 2020

  ○ A People Lead to a region of 22+ General Managers. ○ Supporting role to the regional manager on Deployment and planning. ○ Sucessfully lead the recruitment and onboarding for 22+ stores ○ Project managed and created a development programme called 'Accelerate your potential’. ○ Improved the training and development process by incorporating regular coaching sessions with consultants. ○ Facilitated a training workshop to cascade an ‘Everyday Heroes’ launch to 10 stores and their teams. ○ As the regional Ambassador for launching an operational guide I set up workshops for store and trained there consultants through the model. Key Successes ○ Strong people skills resulted in me leading on recruitment for the entire London region, involving 23 stores. ○ Awarded store manager of the year for supporting west London with employee relations and engagement. ○ Turned the under performing store around to finish within the top 10 in the London division in 2017. ○ Designed a model for developing talent called ‘Accelerate your potential’. Adopted regionally, plans are to roll out across London. ○ Won a store award for going the extra mile to integrate the local community by the team learning Romanian. ○ A proud winner of a holiday to Milan to watch the Champions League Final Real Madrid vs Athletico Madrid, and £500 to spend for my team, for selling the most Sony Handsets for our store type. ○ Facilitated a training workshop to cascade an ‘Everyday Heroes’ launch to 10 stores and their teams. ○ Organised regional engagement evenings for 80+ sales consultants every year. Show less



Tesla

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Store Manager

  • Jun 2018 - Sep 2018

  ○ Managed one of Tesla's ultra high footfall stores in the UK. ○Achieved target by 146% in my first full quarter with the business. ○ Lead a team of Assistant manager, sales advisors and product specialists. ○ Organised The Great Race, an engagement day for my team to learn about range and charging. ○ Implemented various processes to ensure efficiency within the store. ○ Lead a successful event at a golf club to generate business. ○ Assisted with Recruitment days within the region for product specialists and sales advisors. ○ Coached my team to deliver exceptional shop floor experience daily. ○ Customer journey leader ensured I built a relationship with every qualified customer. ○ Managed the test drive calendar to ensure we were maximising on resources. ○ Ensured the team were making tailoring every test drive around the customers lifestyle and needs. Show less



Roshni Hair & Makeup LTD

• United Kingdom
• Personal Care Product Manufacturing

• PA/ Studio Manager

  • May 2015 - Sep 2015

  ○ Applied retail management experience to refocus and grow a bespoke studio business. ○ Managed events and co-ordinated pro-artists, booking designers, models, and photographers. ○ Ran daily and weekly training sessions on make-up artistry and coached pro-artists on key trends. ○ Managed product inventory, ordering, auditing, promotions, company directors’ diary and booking system. ○ Applied retail management experience to refocus and grow a bespoke studio business. ○ Managed events and co-ordinated pro-artists, booking designers, models, and photographers. ○ Ran daily and weekly training sessions on make-up artistry and coached pro-artists on key trends. ○ Managed product inventory, ordering, auditing, promotions, company directors’ diary and booking system.



Ann Summers

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2006 - Sep 2008

  ○ Managed a specialist store in the heart of Harrow town centre. ○Worked to high targets and engaging my team to deliver results. ○Planned and conducted monthly staff training onsite, with an emphasis on products and service. ○Reduced and controlled company expenses by managing loss and conducted quarterly stock inventories. ○ Created strategic plans to deliver on key performance indicators, while providing exceptional customer service. ○ Managed a specialist store in the heart of Harrow town centre. ○Worked to high targets and engaging my team to deliver results. ○Planned and conducted monthly staff training onsite, with an emphasis on products and service. ○Reduced and controlled company expenses by managing loss and conducted quarterly stock inventories. ○ Created strategic plans to deliver on key performance indicators, while providing exceptional customer service.



JD Sports Fashion plc

• Store Manager

  • Apr 2005 - Jul 2006

  ○Managed a 20-strong team, with responsibility for hiring, training and merchandising. ○Planned budgets, completed profit and loss performance reports, authorised payments and returns. ○Managed a 20-strong team, with responsibility for hiring, training and merchandising. ○Planned budgets, completed profit and loss performance reports, authorised payments and returns.