Experience

Arkansas Department of Workforce Services

• United States
• Government Administration
• 1 - 100 Employee

• Workforce Specialist

  • Sep 2020 - Present

• Workforce Specialist-Federal Unit

  • Jul 2021 - Jun 2023

  ● Utilize accounting software to process federal unemployment claims, request employee wages from federal agencies, and request required forms from claimants to apply to their account. ● Telephone claimants to alert to deadlines and request federal agency information. ● Work in the Tax 21 state tax system to add and modify claimant wages for federal employment, assuring that the correct federal agency is billed. ● Heavy use of Microsoft Outlook to monitor several PUA email accounts… Show more ● Utilize accounting software to process federal unemployment claims, request employee wages from federal agencies, and request required forms from claimants to apply to their account. ● Telephone claimants to alert to deadlines and request federal agency information. ● Work in the Tax 21 state tax system to add and modify claimant wages for federal employment, assuring that the correct federal agency is billed. ● Heavy use of Microsoft Outlook to monitor several PUA email accounts directing them to appropriate personnel or receiving documents for account placement, as well as my federal email and StoneFax email fax program. ● Daily use of Adobe Pro and the Pandemic Unemployment government education program to download, convert, separate, and upload/describe appeals in each account for the Appeal Tribunal and Board of Review to the proper accounts and assure that Reversals and Remands are forwarded to the correct administration. ● Exhibit strong knowledge of Microsoft Excel by creating and maintaining large files to keep track of all federal employees and actions taken for those claims. ● Assisted in any special project requested by the staff, as well as, assisted coworkers with Microsoft questions when they were unsure of how to proceed.


5 Star Equine
• Advertising Services
• Shipping Manager

  • Jan 2020 - Sep 2020

PineMoore Shavings, Inc.
• Office Manager

  • Jun 2014 - Sep 2019


Mena Newspapers

• Business Office Assistant

  • Jul 2012 - Jun 2014

  Auditing, Invoicing, Circulation and Circ. Billing, Collections, Reception, Classifieds Ad Sales, Classified Ad Clerk, Customer Ad Website upkeep and maintenance. Auditing, Invoicing, Circulation and Circ. Billing, Collections, Reception, Classifieds Ad Sales, Classified Ad Clerk, Customer Ad Website upkeep and maintenance.


Rich Mountain Community College
• United States
• 1 - 100 Employee
• SSS Accounting Tutor/TRIO Assistant

  • Jan 2008 - Oct 2012