Cass Spies
Co Founder at Twisted Frozen Yoghurt- Claim this Profile
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Bio
Credentials
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Bachelor of Science
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Experience
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Twisted Healthy Treats
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Australia
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Food and Beverage Services
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1 - 100 Employee
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Co Founder
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May 2009 - Present
Managing Director responsible for the day to day operations and strategic direction of the business. This includes our production facility in Alexandria and the concept store in Westfield, Bondi Junction. Overall responsibility for all aspects including Food Safety, driving sales, financials forecasting, people, marketing (social media), product development, production forecasting, supply chain & customer relationships. My goal is to build Australia's best frozen yoghurt company. This encompasses all parts of the business - from producing the highest quality product on the market to creating the most well rounded, focused, hardworking and positive team in the Australian manufacturing space today.
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Barclays Corporate & Investment Bank
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United States
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Financial Services
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700 & Above Employee
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Global IT Programme Manager
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Jan 2004 - Nov 2008
Global IT Programme Manager for the desktop upgrade and refresh programme that spanned 15 countries, 30,000 devices and 2,000 business specific applications from inception to completion. Direct responsibility for teams based in New York, Singapore and London. The program focused on the upgrade of 35,000 desktops and laptops globally from Windows 2000 operating system to XP & Office 2003. This upgrade included ensuring all applications were compatible to ensure no impact to trading & settlement systems occurred (£25M GBP) • Program manager based in London leading Mobilisation (Benefits case, ExCo approval and sign off on budget (£25M GBP), Implementation and delivery of all aspects of the program (Resource management, budget, timelines). • Direct line manager of 4 project managers based in each of the main Barcap hub (New York, Singapore and 2 PM’s in London). Total program team size was 100 people globally. • Managed overall MI to Senior Management team (CIO and his direct reports) regarding progress of application remediation and deployment progress. • Regular updates to CIO and direct reports to ensure the program was delivered to plan.
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Janus Henderson Investors
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United Kingdom
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Financial Services
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700 & Above Employee
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Service Delivery Manager
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Aug 2000 - Nov 2004
Service Delivery Manager responsible for the day to day commercial management of our 3rd Party Outsourcing Partner and associated services. Responsibilities • Represented the business in the establishment & development of the outsourcing agreement • In conjunction with key stakeholders developed & agreed daily processes & procedures (incl. SLA and KPI development and agreement) • On a daily basis ensured services were being delivered in line with contractual agreements – primary escalation point for exception handling • KPI/SLA monitoring, Incident (Severity 1) Management, Daily/Monthly service reporting • Reported directly to the IT Manager for UK and Europe • Established joint project teams that focused on large infrastructure upgrades & changes – e.g Lotus Notes, Implementation of European Small Offices. • Represented Henderson on a joint steering group for the separation from a sister company – both companies were heavily integrated in terms of network, file & print, email, applications, Internet Access and Outsourcing Partner (CSC) • Established an internal Application Support team (6 strong) that focused on the support of business critical Henderson specific applications (incl. Recruitment drives, team building/ goal setting, SLA development, reporting &escalation to Senior Management • Service Desk style offering support from 7am until midnight • Implemented and chaired the weekly Change Control board (stakeholder management)– fed the output into the campus wide committee for approval
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Reuters
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United States
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Media Production
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700 & Above Employee
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Project Coordinator
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Sep 1998 - Aug 2000
Responsibilities • Steered an executed a global project focused on highly restricted sets of client financial analytical data during feasibility, planning & implementation • Client liaison and relationship management to ensure that all changes were acceptable and in-line with requirements – ensured that these were communicated to Project team members • Managed the implementation of a new web based system – Dev/Test/UAT & Production phases • Global user training • Documented all processes & procedures to meet the requirements of ISO9002 Achievements • Completed successful cleanse of data with no down time from a user and subscriber perspective • Implemented robust processes and procedures to ensure quality of data was maintained going forward • Worked with the BAU team to hand over newly agreed processes for data maintenance.
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Education
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1992 - 1996
UNSW Australia
Bachelor of Applied Science (B.A.Sc.), Food Science and Technology -
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MLC School Burwod
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