Experience

GlobalLogic Poland

• Poland
• Software Development
• 700 & Above Employee

• Manager

  • Feb 2019 - Present

  Wroclaw, Lower Silesian District, Poland Line Manager for embedded software development team in Telco industry.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Line Manager (IT Service Continuity Management Department)

  • Mar 2017 - Jan 2019

  Wroclaw, Lower Silesian District, Poland First Line Manager for IT Service Continuity Management (Disaster Recovery) Department (~35 people) providing DR services to external international customers. Main responsibilities: • People development, coaching and motivating • Performance management • Recruitment • Retention and attrition management • Costs and salary management • Workload management • Quality management • Reporting to upper management

• Configuration Management Department Manager

  • Jun 2015 - Feb 2017

  Wroclaw, Lower Silesian District, Poland First Line Manager for Configuration Management (CM) Department (~35 people) providing CM services to external international customers. Main responsibilities: • People development, coaching and motivating • Performance management • Recruitment • Retention and attrition management • Costs and salary management • Workload management • Quality management • Reporting to upper management

• Global Disaster Recovery Team Lead, Subject Matter Expert

  • Nov 2013 - May 2015

  Wroclaw, Lower Silesian District, Poland I was responsible for delivering DR Service to the specific global customer. Main areas of responsibility: - Creating and maintaining business relationships with the customer striving to earn trust and confidence - Ensuring on time delivery of contract deliverables and growth target objectives, as well as client satisfaction - Leading and directing the global team of DR Coordinators - Reporting and charging the services in accordance to contractual obligations - Developing… Show more I was responsible for delivering DR Service to the specific global customer. Main areas of responsibility: - Creating and maintaining business relationships with the customer striving to earn trust and confidence - Ensuring on time delivery of contract deliverables and growth target objectives, as well as client satisfaction - Leading and directing the global team of DR Coordinators - Reporting and charging the services in accordance to contractual obligations - Developing, implementing and monitoring the DR service process

• ITSCM Manager, Disaster Recovery Coordinator, Team Leader

  • Sep 2011 - Oct 2013

  Wroclaw, Lower Silesian District, Poland Disaster Recovery (DR) Service Focal Point for global customer sites in EMEA and Asia Pacific regions. Responsible for coordinating DR tests, managing documentation and recovery activities in a real disaster situations. Team Leader responsible for team development and people management.



Multimedia Polska

• Telecommunications
• 200 - 300 Employee

• Sales Support Department Manager

  • Jul 2009 - Jul 2011

  Wroclaw, Lower Silesian District, Poland Building and managing technical sales support team, implementing pre-sales processes in the company. Business telecommunication products development. Providing customers dedicated / sophisticated telecommunication and legal solutions; technical & expenditures (CAPEX/OPEX) & profitability & risk management. Enterprise and public area.



Telefonia Dialog

• Poland
• Telecommunications
• 1 - 100 Employee

• Sales Projects / Business Market Support Department Manager

  • Nov 2006 - Jul 2009

  Wroclaw, Lower Silesian District, Poland Leading Business Market Sales Support Department providing customers dedicated / sophisticated telecommunication and legal solutions; technical & cost (CAPEX/OPEX) & profitability & risk management. Enterprise and public area.

• Sales Support Consultant

  • Jul 2003 - Oct 2006

  Wroclaw, Lower Silesian District, Poland technical support to sales in individual, sophisticated services projects; creating new and developing existing tools for sales support.

• Purchase Specialist

  • Oct 2002 - Jun 2003

  Wroclaw, Lower Silesian District, Poland purchasing of IT and telecommunication equipment, negotiations, contracts setting; leading in auctions on suppliers for deliveries; analysis of telecommunication market; contacts with main suppliers.

• Telecommunication Network Specialist

  • Nov 1999 - Sep 2002

  Wroclaw, Lower Silesian District, Poland Switching and transmission projects leading; network planning and building supervision; equipment delivery and commissioning coordination; contacts with telecommunication equipment suppliers.