Mrittika Sengupta

Lead Operation at iSource Online Services Pvt. Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Kolkata, West Bengal, India, IN
Languages
  • English -
  • Bengali -
  • Hindi -
  • English Full professional proficiency

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Credentials

  • Software Development
    CMC LTD
    Apr, 2013
    - Nov, 2024

Experience

    • India
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Lead Operation
      • Jul 2019 - Present

      Key Result Area: Handling service delivery related to resume making service. Overall experience into HR Operation, Service Delivery, Training & Development, Employee Relation and Team Management. Expertise in client communication, QC related to service delivery, team coordination and follow-ups with the resume writer. Responsible for giving training to the new joinees related to the work environment. Successfully achieved monthly target of 90% with the help of strategy planning which also led to a growth in the revenue. Involve in making the payroll for the writing team. Explaining the process to the client through telephonic discussion or face to face meetings. Expertise in analyses the resume before processing to the client.  Team management and development of the organization is a part of the roles and responsibility.

    • Human Resources Operation
      • Jul 2017 - Jul 2019

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Recruiter
      • Feb 2017 - May 2017

      *Understanding the JD.*RECRUITMENT & SELECTION: Responsible for employee’s recruitment, induction, fitment, promotion confirmation and Exit. Managing Recruitment through campus drive, placement consultancy, Job portal & referral.Staffing, Recruitment and Selection--•Dealing with the various consultants to fill the vacancy in a specified time period.•Screening the profiles as per the job description of the position.•Conducting the interviews for all who apply through the Internal Vacancy.•Making appointment letters, confirmation and inter departmental transfer Letters.Employee Relations Management--•Maintain database and personnel files.

    • HR Executive
      • Mar 2016 - Dec 2016

      END TO END RECRUITMENT:*Co-coordinating with various department heads for arranging introductory meetings and taking induction feedback*Strategic Consulting, including business plan & sales strategy development.*Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.*Understanding the JD.*RECRUITMENT & SELECTION: Responsible for employee’s recruitment, induction, fitment, promotion confirmation and Exit. Managing Recruitment through campus drive, placement consultancy, Job portal & referral.Staffing, Recruitment and Selection--•Dealing with the various consultants to fill the vacancy in a specified time period.•Screening the profiles as per the job description of the position.•Conducting the interviews for all who apply through the Internal Vacancy.•Making appointment letters, confirmation and inter departmental transfer Letters.Employee Relations Management--•Maintain database and personnel files.•Complying with the statutory norms.•Handling the day to day queries of the employees.•Handling the exits interviews in the company to understand the perceptions of employees and taking corrective actions.

Education

  • Shri Shikshayatan College
    Bachelor’s Degree, Geography
    2011 - 2014
  • North Point School
    Arts, Humanities/Humanistic Studies
    1999 - 2011

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