Mrini Redouane

Guest Relations Manager at Eden Andalou 5* Suites, Aquapark & Spa
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Contact Information
us****@****om
(386) 825-5501
Location
Marrakesh, Marrakesh-Safi, Morocco, MA
Languages
  • Arabic Native or bilingual proficiency
  • French Professional working proficiency
  • English Professional working proficiency
  • German Elementary proficiency
  • Mandarin Elementary proficiency

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Credentials

  • Techniques d'accueil protocolaire
    La Mamounia Marrakech
    Feb, 2021
    - Nov, 2024
  • Gestion des réclamations et plaintes clients
    La Mamounia Marrakech
    Jan, 2021
    - Nov, 2024
  • Secourisme et incendie
    La Mamounia Marrakech
    Mar, 2018
    - Nov, 2024
  • Marketing; basics & fundamentals
    Alex Genadinik by Udemy
    Apr, 2015
    - Nov, 2024

Experience

  • Eden Andalou Aquapark & Spa
    • Morocco
    • Hospitality
    • 1 - 100 Employee
    • Guest Relations Manager
      • Dec 2022 - Present

      Establishing better procedures to control then rise up guest experiences, lead and motivate my team members (6 heartists) to deliver more, building strong links with other departments to ease the process. Establishing better procedures to control then rise up guest experiences, lead and motivate my team members (6 heartists) to deliver more, building strong links with other departments to ease the process.

  • La Mamounia Marrakech
    • Morocco
    • Hospitality
    • 300 - 400 Employee
    • Chargé relations clientèle
      • Jan 2019 - Present

      Promoted as Guest Relations to start fancy new challenges:With my team I increase the number of successful up sells besides gaining 5 stars reviews in different magazines, we take care of customer requests from the reservation until the return.We offered the best experience by creating a wow effects, then managingand following-up customer complaints.We raised the company service quality with our flexible and close traitements. We market and promote hotel products.I reinforced the team production by writing effective reports. Show less

    • Agent d'Accueil
      • Jan 2017 - Jan 2019

      *Personnaliser l'accueil des clients VIP de l'hotel.*Faciliter l’accès aux clients habituels de la restauration.*Filtrages du dress-code et toutes infraction de règlement interne(short/sandale/nourriture/boisson)*Intervenir au prés des clients pour assurer le confort de leurs expériences.*Assister les clients au achats de marchandises et pour la prise des taxis.*Accompagner et escorter les visiteurs et les passants aux points de ventes.*Participer au bon départ des clients. Show less

    • Standardiste téléphonique
      • Dec 2014 - Jan 2017

      collection de toutes informations récente sur l’établissement et la ville, Gestion des appels, traitement des emails et demandes clients, rectification et mise à jour du répertoire téléphonique de tous les collaborateurs de la société et partenaires, la prise des messages pour nos résidents et l'enregistrement des réveils clients. métrise des outils informatiques.

    • Demi chef de party
      • May 2010 - Nov 2014

      One of the Mythic Hotels in the world delighting Celebrities such Sir Winston Churchill, presidents and kings. I work in a Gastronomic French restaurant a la carte, 3 stars Michelin. Jean Pierre Vigato.

  • Shangri-La Group
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • commi 1st
      • Mar 2008 - Aug 2008

      301 exceptionally spacious guestrooms and suites, 7 F&B outlets and 24 hours Room service, The hotel is situated on Sheikh Zayed Road close to Dubai's business centers and tourist attractions, just 15 minutes away from Dubai International Airport and five minutes from the World Trade Centre and Dubai Convention Centre. The hotel also offers 126 serviced apartments for guests wishing a longer stay; ensure Quality of food and hygiene standards for the finest show dining restaurant in Sheikh Zayed Road. Show less

  • One&Only Royal Mirage Dubai
    • Dubai
    • Commi 2nd
      • Sep 2006 - Mar 2008

      One&Only Royal Mirage is a wondrous place, composed of three distinct environments – each flowing into the next to ignite the senses: The Palace, Arabian Court and Residence & Spa. Team Member of Tagine Restaurant, a la Carte style, 120 seats served modern Mediterranean Cuisine using North African flavors; I was holding hot show-kitchen station, preparing all kind of sauces and grilled items One&Only Royal Mirage is a wondrous place, composed of three distinct environments – each flowing into the next to ignite the senses: The Palace, Arabian Court and Residence & Spa. Team Member of Tagine Restaurant, a la Carte style, 120 seats served modern Mediterranean Cuisine using North African flavors; I was holding hot show-kitchen station, preparing all kind of sauces and grilled items

Education

  • Institut de technologie hôtelière et touristique d'Erfoud, Morocco
    cooking art technicien, culinary Arts
    2003 - 2005
  • Ibn Banaa Morrakouchi, casablanca
    Baccalaureat, modern literature
    2000 - 2002

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