Mrinal Sinha
Associate Partner at Summit Consulting Services- Claim this Profile
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Bio
Walter R. Kline
I had the opportunity to hire Mrinal at the beginning of the Operational Excellence Team build up. He was our lead team member in our India site. Together, over a four year period we grew the OE Continuous Improvement culture ten fold. Together we developed a Green Belt training that was customized for the company with real results. He spearhead the Yellow Belt training program which became our primary learning to build the OE culture. Mrinal always exceed the site's goal to deliver improvement value. We met our 2020 goal by April. He was asked to oversee an operational team which eventually, within a month, lead to his promotion to Director. Though we lost him from our Team, he continued to drive OE principles in his new role. He is a solid leader. He became a Certified Master Black Belt with solid foundations of Lean Six Sigma skills and experience. He is an asset to the organization.
Gourav Arora
I have always been awed by the way Mrinal thought and wanted to achieve things in life. Mrinal and I started our careers as freshers with EXL services working for a different process. Still, as a fellow induction colleague, Mrinal always had that courage and sparked to stand out distinct and focused. Mrinal, I am delighted to see where you are now as a professional and person. Cheers, I have a lot to learn from you.
Walter R. Kline
I had the opportunity to hire Mrinal at the beginning of the Operational Excellence Team build up. He was our lead team member in our India site. Together, over a four year period we grew the OE Continuous Improvement culture ten fold. Together we developed a Green Belt training that was customized for the company with real results. He spearhead the Yellow Belt training program which became our primary learning to build the OE culture. Mrinal always exceed the site's goal to deliver improvement value. We met our 2020 goal by April. He was asked to oversee an operational team which eventually, within a month, lead to his promotion to Director. Though we lost him from our Team, he continued to drive OE principles in his new role. He is a solid leader. He became a Certified Master Black Belt with solid foundations of Lean Six Sigma skills and experience. He is an asset to the organization.
Gourav Arora
I have always been awed by the way Mrinal thought and wanted to achieve things in life. Mrinal and I started our careers as freshers with EXL services working for a different process. Still, as a fellow induction colleague, Mrinal always had that courage and sparked to stand out distinct and focused. Mrinal, I am delighted to see where you are now as a professional and person. Cheers, I have a lot to learn from you.
Walter R. Kline
I had the opportunity to hire Mrinal at the beginning of the Operational Excellence Team build up. He was our lead team member in our India site. Together, over a four year period we grew the OE Continuous Improvement culture ten fold. Together we developed a Green Belt training that was customized for the company with real results. He spearhead the Yellow Belt training program which became our primary learning to build the OE culture. Mrinal always exceed the site's goal to deliver improvement value. We met our 2020 goal by April. He was asked to oversee an operational team which eventually, within a month, lead to his promotion to Director. Though we lost him from our Team, he continued to drive OE principles in his new role. He is a solid leader. He became a Certified Master Black Belt with solid foundations of Lean Six Sigma skills and experience. He is an asset to the organization.
Gourav Arora
I have always been awed by the way Mrinal thought and wanted to achieve things in life. Mrinal and I started our careers as freshers with EXL services working for a different process. Still, as a fellow induction colleague, Mrinal always had that courage and sparked to stand out distinct and focused. Mrinal, I am delighted to see where you are now as a professional and person. Cheers, I have a lot to learn from you.
Walter R. Kline
I had the opportunity to hire Mrinal at the beginning of the Operational Excellence Team build up. He was our lead team member in our India site. Together, over a four year period we grew the OE Continuous Improvement culture ten fold. Together we developed a Green Belt training that was customized for the company with real results. He spearhead the Yellow Belt training program which became our primary learning to build the OE culture. Mrinal always exceed the site's goal to deliver improvement value. We met our 2020 goal by April. He was asked to oversee an operational team which eventually, within a month, lead to his promotion to Director. Though we lost him from our Team, he continued to drive OE principles in his new role. He is a solid leader. He became a Certified Master Black Belt with solid foundations of Lean Six Sigma skills and experience. He is an asset to the organization.
Gourav Arora
I have always been awed by the way Mrinal thought and wanted to achieve things in life. Mrinal and I started our careers as freshers with EXL services working for a different process. Still, as a fellow induction colleague, Mrinal always had that courage and sparked to stand out distinct and focused. Mrinal, I am delighted to see where you are now as a professional and person. Cheers, I have a lot to learn from you.
Credentials
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PRINCE2® 2017 Practitioner
AXELOS Global Best PracticeDec, 2017- Sep, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJul, 2019- Sep, 2024
Experience
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Summit Consulting Services
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United States
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Business Consulting and Services
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1 - 100 Employee
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Associate Partner
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Jul 2023 - Present
Facilitate organizations set up, scale and transform Global Capability Centers (also called Global Captive Centers). My role enables me to support clients with their GCC journey with a sharp focus towards Operational Excellence. Facilitate organizations set up, scale and transform Global Capability Centers (also called Global Captive Centers). My role enables me to support clients with their GCC journey with a sharp focus towards Operational Excellence.
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RealPage, Inc.
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United States
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Software Development
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700 & Above Employee
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Director of Operations
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May 2020 - Jul 2023
Owned India delivery for a large department thereby responsible for people metrics, product metrics and operational metrics. Part of the India Leadership team, the role had a dual responsibility of overall site level tasks as well as departmental duties.
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Senior Manager - Operational Excellence
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Apr 2018 - Apr 2020
To lead and facilitate initiatives around data analysis, lean methodologies, six sigma, digital transformation and overall organizational or process maturity across the organization. To serve as a mentor and coach, driving projects centered on critical themes such as cost optimization, risk mitigation, and revenue enhancement. To take charge of radical automation and 'digital workforce' ventures, leading the organization towards greater efficiency and technological advancement. Was also… Show more To lead and facilitate initiatives around data analysis, lean methodologies, six sigma, digital transformation and overall organizational or process maturity across the organization. To serve as a mentor and coach, driving projects centered on critical themes such as cost optimization, risk mitigation, and revenue enhancement. To take charge of radical automation and 'digital workforce' ventures, leading the organization towards greater efficiency and technological advancement. Was also responsible for developing the organizational DNA of Operational Excellence through training, coaching and certifications.
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Manager Operational Excellence
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Oct 2016 - Mar 2018
Established the presence of Operational Excellence in India. Started the Lean Six Sigma Chapter, started the discourse around RPA and Intelligent Automation, trained and mentored several hundred employees of different geographies on Data Analysis, Applied Statistics, Lean, Six Sigma, Project Management etc. Mentored and ran multiple projects with substantial cost savings (direct and indirect both).
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Berkadia
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United States
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Financial Services
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700 & Above Employee
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Business Transformation Manager
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Aug 2015 - Oct 2016
Provided unique and fresh insight to Leadership while helping solve the most challenging problems facing Berkadia and delivering quantifiable value to the company. Led, managed and oversaw the endeavors on spreading the 'Quality DNA' across the organization. Provided consulting services on lean, six sigma, data analysis etc. Provided unique and fresh insight to Leadership while helping solve the most challenging problems facing Berkadia and delivering quantifiable value to the company. Led, managed and oversaw the endeavors on spreading the 'Quality DNA' across the organization. Provided consulting services on lean, six sigma, data analysis etc.
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Ernst & Young
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China
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Accounting
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700 & Above Employee
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Assistant Manager (Performance Excellence)
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Feb 2012 - Aug 2015
Provided both internal and external quality consulting (or Performance Improvement) services for EY clientele and EY Departments respectively. Last project in the organization centered around an external Banking Transformation project within Anti Money Laundering engagement for a client of EY Middle East. Led and mentored projects (primarily around lean, six sigma, BPM and data analysis frameworks) for various departments within EY. These projects ranged from low impact and low scope to big… Show more Provided both internal and external quality consulting (or Performance Improvement) services for EY clientele and EY Departments respectively. Last project in the organization centered around an external Banking Transformation project within Anti Money Laundering engagement for a client of EY Middle East. Led and mentored projects (primarily around lean, six sigma, BPM and data analysis frameworks) for various departments within EY. These projects ranged from low impact and low scope to big ticket complex projects with high impact. Also conducted various trainings across the organization on Lean, Six Sigma and Data Analysis.
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Senior associate
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May 2007 - Feb 2012
US F&A Role - Mainly in Billing and AP. Team Lead for several projects.
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EXL Services
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India
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Consumer Services
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1 - 100 Employee
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Customer Care Executive
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Jun 2006 - Nov 2006
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Education
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2020 - 2021
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
MBA X, Business Analytics -
2019 - 2020
Indian Statistical Institute(SQC & OR)
Master Black Belt, Lean Six Sigma -
2014 - 2014
Indian Statistical Institute(SQC & OR)
Certified Black Belt In Six Sigma, Quality, Statistics, Data Analysis -
2012 - 2012
Indian Statistical Institute(SQC & OR)
Certified Green Belt, Six Sigma, Quality, Data analysis -
2009 - 2009
DeVry University
Certificate Course in US Federal Taxation, Taxation -
2006 - 2006
Alliance Francaise
Elementary Level (French), Foreign Language -
2003 - 2006
Guru Nanak College, Vinoba Bhave University
Bachelor of Commerce (B.Com.), Commerce -
2000 - 2002
ISL
AISSCE, Commerce
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