Mrigank Pandit
Director Of Business Development at DIGIHEAVE- Claim this Profile
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English Native or bilingual proficiency
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Japanese Limited working proficiency
Topline Score
Bio
Pawan Solanki
I took consultation from Mrigank in the Lead Generation Process for one of my clients. He not only helped me to fix a problem related to Social Media Marketing but also assisted me in making my process better for other clients too. I highly recommend his services.
Gagandeep Singh Sahni
Mrigank, you are one of the most enthusiastic and thoughtful person which most people would definitely like to have in their team. You have always work hard and have always shown a great learning which is seen the way you lead people and execute responsibilities. Your honesty and dedication towards work is always respected. Wish you all the best for future.
Deepak Sharma
Mrigank reported to me directly, process was dynamic and i joined late, still never saw a single blemish with him. Always ready for support. Along with him, we achieved $1 million mark/ month in Sales Campaign that was exceptional and till date, makes me feel proud. Thanks for your efforts Mrigank. I wish you luck for all your future endeavors.
Pawan Solanki
I took consultation from Mrigank in the Lead Generation Process for one of my clients. He not only helped me to fix a problem related to Social Media Marketing but also assisted me in making my process better for other clients too. I highly recommend his services.
Gagandeep Singh Sahni
Mrigank, you are one of the most enthusiastic and thoughtful person which most people would definitely like to have in their team. You have always work hard and have always shown a great learning which is seen the way you lead people and execute responsibilities. Your honesty and dedication towards work is always respected. Wish you all the best for future.
Deepak Sharma
Mrigank reported to me directly, process was dynamic and i joined late, still never saw a single blemish with him. Always ready for support. Along with him, we achieved $1 million mark/ month in Sales Campaign that was exceptional and till date, makes me feel proud. Thanks for your efforts Mrigank. I wish you luck for all your future endeavors.
Pawan Solanki
I took consultation from Mrigank in the Lead Generation Process for one of my clients. He not only helped me to fix a problem related to Social Media Marketing but also assisted me in making my process better for other clients too. I highly recommend his services.
Gagandeep Singh Sahni
Mrigank, you are one of the most enthusiastic and thoughtful person which most people would definitely like to have in their team. You have always work hard and have always shown a great learning which is seen the way you lead people and execute responsibilities. Your honesty and dedication towards work is always respected. Wish you all the best for future.
Deepak Sharma
Mrigank reported to me directly, process was dynamic and i joined late, still never saw a single blemish with him. Always ready for support. Along with him, we achieved $1 million mark/ month in Sales Campaign that was exceptional and till date, makes me feel proud. Thanks for your efforts Mrigank. I wish you luck for all your future endeavors.
Pawan Solanki
I took consultation from Mrigank in the Lead Generation Process for one of my clients. He not only helped me to fix a problem related to Social Media Marketing but also assisted me in making my process better for other clients too. I highly recommend his services.
Gagandeep Singh Sahni
Mrigank, you are one of the most enthusiastic and thoughtful person which most people would definitely like to have in their team. You have always work hard and have always shown a great learning which is seen the way you lead people and execute responsibilities. Your honesty and dedication towards work is always respected. Wish you all the best for future.
Deepak Sharma
Mrigank reported to me directly, process was dynamic and i joined late, still never saw a single blemish with him. Always ready for support. Along with him, we achieved $1 million mark/ month in Sales Campaign that was exceptional and till date, makes me feel proud. Thanks for your efforts Mrigank. I wish you luck for all your future endeavors.
Credentials
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Sales Guide for Small Businesses
U.S. Small Business AdministrationNov, 2020- Sep, 2024 -
Young Entrepreneurs
U.S. Small Business AdministrationNov, 2020- Sep, 2024 -
MCITP: Enterprise Administrator on Windows Server 2008
MicrosoftSep, 2011- Sep, 2024 -
MCITP
Microsoft
Experience
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DIGIHEAVE
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India
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Director Of Business Development
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Oct 2020 - Present
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Efficient Associates Inc
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IT Services and IT Consulting
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1 - 100 Employee
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Head of Client Success
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Jan 2023 - Present
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Head Of Business Operations & IT
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Aug 2021 - Dec 2022
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Sapean
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United Kingdom
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Software Development
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1 - 100 Employee
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Deputy Manager
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Jan 2016 - Feb 2017
+ Quality Service Delivery: Ensure adherence to Quality, Company Policies, Process Guidelines and Business Ethics are implemented, communicated and practiced within the team. + Operations Control and Forecasting: Managing and controlling daily operational activities of the Contact Center and ensure optimum utilization of the resources with effective projection, forecasting and ensuring that duties are performed to its expected standard. + Managing and Organizing Operations Deliverables: Responsible for the performance and development of the team by structuring business plan to achieve set targets for multilingual sales & tech LOB's (Revenue Generation, Conversion, ARPU, Handling, Customer’s Satisfaction, Quality, Client Monitoring, Process Development and SLAs) + Employee Development and Empowerment: Developing team members by monitoring, coaching, sharing constructive feedback and mentoring them to achieve targets. + Project Coordination and Management: Conducts periodic reviews with the team to build effective communications, understand training and development needs, and to provide insight for the improvement of sales and activity performance. + Recruitment and Calibration: Participating in the recruitment of associates for the team and collaborate with HR to ensure right caliber of candidates is sourced. Recruits, tests, and hires team based on criteria agreed upon by senior management. + Innovation and Excellence: Actively sharing programs for process improvement and development. Exceeding expectations with effective and efficient planning with cross departmental liaison
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John Keells BPO Solutions
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Assistant Manager Operations
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Aug 2014 - Jan 2015
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Team Lead - Tech
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Aug 2013 - Aug 2014
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Tech Live Connect
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IT Services and IT Consulting
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100 - 200 Employee
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Team Lead-Tech
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Jan 2012 - Aug 2013
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SME-Tech
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2011 - 2012
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Specialist
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Jul 2008 - Dec 2010
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Education
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2005 - 2010
Indira Gandhi National Open University
Bachelor of computer application -
2008 - 2010
MOSAI
JLPT-3 -
1999 - 2005
Central Board of Secondary Education
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