Service Coordinator

• Jan 2022 - Present

Customer Service Assistant

• Mar 2021 - Aug 2022

-Provides a variety of administrative, customer service and scheduling functions. -Coordinates various aspects of client and staff onboarding, scheduling, including master scheduling, cancellations and redeployment of staff and emergency coverage for temporary staff absences. -Processes applications and referrals for client service, including preliminary screening, consent and risk management. -Provides customer service and reception functions, including complaint management, prioritization of duties, document management, memos, emails and processing a variety of reports. -Answers the telephone and email and responds to general enquiries about services directing callers to the appropriate person when necessary. -Responsible for triaging all calls and emails from stakeholders to the appropriate person. -The first point of contact for clients and community stakeholders, responding to service inquiries as assigned. -Acts as a mentor to the CSAs to ensure a high quality, customer-centred, solution-focused approach to service provision. Responsible for providing initial training and orientation to all new Customer Service Assistant’s as assigned. Show less

Swing Manager

• Feb 2017 - Mar 2021

-Increased customers satisfactory by overseeing all operations from greeting customers to the quality and speed of service-Improved workflow by overseeing that adequate maintenance of equipment is carried out, keeping track of inventories and monitoring the quality of products supplied.-Improved safety in the workplace by ensuring that all safety standards and hygiene are maintained throughout the shift

Kitchen Staff

• Jun 2013 - Feb 2017

To provide customers with a quick and accurate service and show sensitivity to their individual needs in the dining areas. Food Preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools. We need to produce orders to a consistently high standard and understand that quality control is vital. Cleanliness and Hygiene requires thorough training in order to maintain our high standards. Before we start, we learn to use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment. Show less

Administration Assistant

• Jun 2019 - Nov 2020

• Retrieves messages from voicemail and forwards to appropriate personnel • Answers incoming telephone calls, determines purpose of calls and forward calls to appropriate personnel or department • Prepares outgoing mail • Any other administrative duties assigned by senior admin staff and head of accounting department • Retrieves messages from voicemail and forwards to appropriate personnel • Answers incoming telephone calls, determines purpose of calls and forward calls to appropriate personnel or department • Prepares outgoing mail • Any other administrative duties assigned by senior admin staff and head of accounting department