Support Engineer, NOC

• Jan 2021 - Present

Zonal Manager (ZM)

• Mar 2019 - Sep 2021

1. Manage day to day activities on BTS's for Active maintenance and passive infrastructure.2. Develop concept and competence among team members to control network outage & maintain network availability & quality within defined KPI/MTTR/SLA with customer.3. Monthly budget preparation & monitoring. Achieve target cost for man-hour utilization, consumable materials, etc.4. Evaluate abnormal incidents and anticipate future incidents based on power or environmental alarm system.5. Prepare monthly/quarterly preventive maintenance schedule and follow-up, execute the daily, weekly and monthly preventive/ corrective maintenance activities of the network equipment in relevant departments.6. Coordinate with customer and answer queries and notify of faults history and ensure timely resolution.7. Ensuring round the clock service support according to customer satisfaction.

Zonal Leader (ZL)

• Mar 2018 - Feb 2019

1. Supervise Oncall Engineers 24/7 & contact with NOC for alarm checking and other network handling issue.2. Optimize and analysis the technical report of preventative maintenance and to take action to improve and ensure the availability of quality network.3. Responsible for maintenance and troubleshooting of power related equipment such as Li-Ion battery, Portable power Generator, FCU, Diesel Generators, AVR, MDB, MCCB, SPD, Rectifiers, BTS Batteries, Solar system etc.4. Rectify the problem of Electrical panel and preventive maintenance routine (Ex. Phase sequence changing, equipment GND rectify, over voltage production burn, High voltage problem, Main contactor fault, etc..,).5. Supervised DG overhauling, DG servicing & DG refuelling schedule and reported it to the superior client.6. Responds to request for technical assistance or information from customers.7. Supervision of local installers of their Indoor & Outdoor installation activity.

Field Maintenance Engineer (FME)

• Aug 2013 - Feb 2018

1. Perform Installation, commissioning, fault identification & rectification of Huawei BTS3900, E1 configuration, alarm configuration, SDH/PDH Microwave radio equipment link RTN: 910/905/950/980, NodeB etc.2. 24/7 on call support, INMS TT handling & contact with NOC for alarm checking and other network handling issue.3. Perform RF, LOS survey for GSM/MW blockage.4. Checking and measurement of VSWR, Return Loss (RL), DTF (Distance to fault), Cable loss (CL) with the help of site master and rectify high VSWR and other hardware faults.5. Coordinate with transmission and network design personnel for E1 configuration and data communication channel planning.6. To carry out PAT with vendor to integrate new Optical Fiber connection, BTS, NodeB, MW link for new sites.7. Monitoring & supervised the technical team of cooling /Air Conditioning system department like Air conditioner maintenance & proper installation issue.8. Reporting daily DG work activities and other managerial activities to the higher management through e-mail.9. Identify the key reason for HO failure, Call drop, Congestion, frequency interference and provide an optimized recommendation of BSC parameters to solve this issue.