Experience

Hyland Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Cloud Specialist

  • Feb 2022 - Present



Higher State Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Team Lead

  • Oct 2020 - Dec 2021



Kapsch TrafficCom North America

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Configuration Engineer

  • Apr 2020 - Jul 2020



Whitehat Virtual Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Technician

  • Jan 2019 - Apr 2020



Eclipse Senior Living

• United States
• Hospitality
• 1 - 100 Employee

• Helpdesk Agent

  • Jun 2018 - Sep 2018



Triad Technology Group

• Portland, Oregon Area

• Helpdesk Technician

  • Feb 2017 - Jun 2018

  Helpdesk Support for Kimpton Hotels Helpdesk Support for Kimpton Hotels



CorSource

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Technician

  • Oct 2016 - Feb 2017

  • Helpdesk for Corvel Tech Center • Use Bomgar to resolve computer issues • Compiled data from daily reports to monitor team progress • Helpdesk for Corvel Tech Center • Use Bomgar to resolve computer issues • Compiled data from daily reports to monitor team progress



Kforce Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Technician

  • Jan 2016 - Jun 2016

  Helpdesk Support for Providence Health Plans Helpdesk Support for Providence Health Plans



Solvay

• Belgium
• Chemical Manufacturing
• 700 & Above Employee

• Deskside Support Technician

  • Mar 2015 - Nov 2015

  IT Support for Solvay America at US Headquarters Image, setup, and deploy PCs for end users Maintain database of current assets belonging to IT department Configure and deploy cell phones and Hotspots IT Support for Solvay America at US Headquarters Image, setup, and deploy PCs for end users Maintain database of current assets belonging to IT department Configure and deploy cell phones and Hotspots



NSC Global LLC

• Beaverton, Or

• IT Support Specialist

  • Jun 2014 - Mar 2015

  Dedicated IT Support for Nike World Headquarters Dedicated IT Support for Nike World Headquarters



Now Nerd Corp

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Remote Tech

  • Feb 2014 - Jun 2014

  -Remote Troubleshooting for a variety of computer/mobile device issues -Ran diagnostics and preformed tune ups on customer computers -Removed viruses and other malicious software -Remote Troubleshooting for a variety of computer/mobile device issues -Ran diagnostics and preformed tune ups on customer computers -Removed viruses and other malicious software



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Networking Specialist

  • Nov 2012 - Jan 2014

  -Handle Incoming calls and assist customers with issues connecting devices to their network -Remotely configure customer home networks for optimal connectivity -Locate and remove sources of wireless interference/congestion -Handle Incoming calls and assist customers with issues connecting devices to their network -Remotely configure customer home networks for optimal connectivity -Locate and remove sources of wireless interference/congestion



TRG

• Senior Advisor

  • Aug 2011 - Oct 2012

  -Act as an escalation path for Tier One Advisors with issues too technical to resolve on first call -Made judgment calls based on individual customer situation -Acted as a Mentor for hands on coaching -Act as an escalation path for Tier One Advisors with issues too technical to resolve on first call -Made judgment calls based on individual customer situation -Acted as a Mentor for hands on coaching



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Advisor

  • Mar 2010 - Mar 2011

  -Handled disgruntled customers and issues too technical for basic technical support -Made judgment calls based on individual customer situation -Processed various refunds/appeasements for customers -Handled disgruntled customers and issues too technical for basic technical support -Made judgment calls based on individual customer situation -Processed various refunds/appeasements for customers