Technical Support Engineer

• Jul 2013 - Present

-Responsible for supporting a broad range of systems and applications providing support both on-campus and remotely with a focus on general desktop support, deployment, and administration, mobile device management and support, printer support, technical training and knowledge management, personal solutions consulting, project implementation, and security administration. -Provides high level, white glove support to VIP customers. -Analyzes and resolves complex customer and technical problems involving multiple technologies and platforms. -Recommends equipment and application purchases for customer base. Explores, tests, and implements new IT solutions and services as required, with the goal of standardization. -Helps maintain accurate inventory for all computers and many peripherals. Show less

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