Projektleiter

• Jan 2023 - Present

IT Technician

• Jan 2020 - Dec 2022

I was responsible for the whole IT infrastructure in Switzerland as well as the asset management and building up workplaces for new hires. - Software and Hardware Support in Switzerland and South Africa - Managing the ticket system and the ticket queue within SM9 - Working and copmleting tickets in regards of our SLA’s - Assembly and dissassembly of our workplaces - Maintenance of our meetingrooms - Managing of the local stock - Yearly hardware refreshes - Distributing software over SCCM - Hands on overview of the server and physical extension of the server (installation and removal of switches, firewalls etc.) - Managing of mobile devices and subscriptions in Switzerland - Executive Leadership Support - Project work (AddIn implementation in AutoDesk, SDWAN Project, launch of OneDrive and Teams etc.) - Support the Network Team - Worked with Windows 7/10, Windows Server, MO365, Active Directory, Cisco VPN, Zscaler Internet Security, Zscaler Private Access, McAfee, SAP installation and support, iOS and Android, SCCM, TeamViewer, ISL, Putty, TCP/IP, DHCP, SM9 Show less

IT Technician

• May 2019 - Dec 2019

Worked for several companies as external IT supporter. I worked within Generali, Wärtsilä, Pfizer and Convatec who hired me as an internal IT supporter. - External IT support for several mandates - Hard- and software support as SPoC for the users - Managing the tickets in a timely manner in regards to our SLA’s - Organization oft he ticket queues in several systems like SM9 and ServiceNow - Several Hardware refreshes and staging of new laptops - Exchange of several individual parts of laptops - Building of new work stations - Installation of various software - Worked with Windows 7/10, Windows Server, MO365, Active Directory, Cisco VPN, Zscaler Internet Security, McAfee, SAP installation and support, iOS and Android, SCCM, TeamViewer, Putty, TCP/IP, DHCP, SM9, ServiceNow Show less

ICT Employee (Junior Engineer)

• Jan 2018 - Apr 2019

I was in charge in a small team to upgrade the whole Swiss IT infrastructure from Windows 7 to Windows 10. We also profiled all the computers with the users needed software. We took charge from stocking our PC’s, stage them, install all the software and send them to the users. - Collaboration in the Staging Center Project - Lan-Cable wiring throughout the whole office - Stock Management - Creating a VBA-Macro for printing and creating of several labels - Installation of user specific software and profiling of the devices - Preparation for the logistics to send the devices to the users - Hands on local support in several branches Show less

Internship in Internal Sales

• Nov 2017 - Jan 2018

- Collaboration in the internal sales team - Creating of offers fort he clients - Sending of order confirmations and informing the internal divisions - Preparation of the meeting rooms - Collaboration in the internal sales team - Creating of offers fort he clients - Sending of order confirmations and informing the internal divisions - Preparation of the meeting rooms

Asisstant Store Manger

• Jun 2015 - Sep 2017

- Taking care oft the walk in customers - Providing full expert advice for the gaming hard- and software sector - Managing preorders - Stock and delivery management - Creating a time table for the temporary workers - Training oft he temporary workers and the new co workers - Weekly check of the local stock - Taking care oft the walk in customers - Providing full expert advice for the gaming hard- and software sector - Managing preorders - Stock and delivery management - Creating a time table for the temporary workers - Training oft he temporary workers and the new co workers - Weekly check of the local stock

Intern Softwaretesting

• Jul 2014 - Jun 2015

- Creation of detailed user stories and derived test cases - Documentation of the test steps in Jira - Performing regular stress tests of the system - Introduction into programming Selenium - Creation of detailed user stories and derived test cases - Documentation of the test steps in Jira - Performing regular stress tests of the system - Introduction into programming Selenium

Apprenticeship as a Businessmen in the service and administration sector

• Aug 2011 - Jul 2014

- Apprenticeship as a businessman in the service and administration sector - Sorting of the recieved post - Sending of offers and order confirmations - Gathering offers for raw material - Archiving of orders - Assistance in the purchasing division - Assistance in the quality assurance - Apprenticeship as a businessman in the service and administration sector - Sorting of the recieved post - Sending of offers and order confirmations - Gathering offers for raw material - Archiving of orders - Assistance in the purchasing division - Assistance in the quality assurance