Experience

REAL Watersports

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• E-commerce Content Editor

  • Mar 2023 - Present

  As the E-commerce Content Editor, my primary responsibility is to oversee the integration of new products into our inventory management system and website, ensuring their seamless availability for purchase by end consumers. Additionally, I am accountable for optimizing product listings to enhance their navigability and detail, resulting in an exceptional customer experience.

• Customer Service Representative

  • Oct 2021 - Mar 2023

  As a customer service representative, I provide excellent service to clients by working personally with them via email, in person, and over the phone to manage their expectations and find quick and professional resolutions to any issues they may have. Additionally, I work in conjunction with a variety of vendors to file warranties and credit requests, ensuring that all client needs are met efficiently.Highlighted Skills: Communication: As a customer service representative, I have developed strong communication skills that allow me to effectively convey complex information to clients and vendors alike. I am able to adapt my communication style to suit the needs of each individual client, making sure that they feel heard and understood. Problem Solving: One of my key strengths is my ability to quickly identify problems and find effective solutions. I am able to think creatively and outside the box to find solutions that work for both the client and the company. Managing Client Expectations: A large part of my job involves managing client expectations and ensuring that they are satisfied with the service they receive. I am able to provide realistic timelines and set expectations appropriately, ensuring that clients are never left feeling disappointed. Public Relations: In this position, I am often the face of the company to clients and vendors. I understand the importance of maintaining a positive public image and work hard to represent the company in a professional and positive manner. Customer Satisfaction: My ultimate goal is to ensure clients are satisfied with the service they receive, handling even the most challenging clients with empathy and professionalism. Brand Management: As a representative of the company, I understand the importance of upholding the brand's values and reputation. I am able to communicate the brand's message effectively and ensure that clients have a positive experience with the company. Show less



Real Purpose Media, Inc.

• Software Development

• Videographer and Editor

  • Feb 2017 - Jun 2017

  I created content for websites custom made for companies. I contacted and worked with companies to ensure that the website expressed what the company stood for and passed the necessary information to customers. I often traveled to company headquarters and factories to take photos and videos which later I edited. After this, my colleagues would make the website using this content. The videos that I made varied from instructional videos to manufacturing process information. I created content for websites custom made for companies. I contacted and worked with companies to ensure that the website expressed what the company stood for and passed the necessary information to customers. I often traveled to company headquarters and factories to take photos and videos which later I edited. After this, my colleagues would make the website using this content. The videos that I made varied from instructional videos to manufacturing process information.



Vista Del Monte

• Consumer Services
• 1 - 100 Employee

• Lead Waiter

  • Jan 2015 - Jan 2017

  As a head waiter, I took the responsibilities if the manager was not present. This allowed me to build a great sense of leadership since I was regularly leading groups of 10 to 14 coworkers. As a head waiter, I took the responsibilities if the manager was not present. This allowed me to build a great sense of leadership since I was regularly leading groups of 10 to 14 coworkers.