Experience

iBridge Contact Solutions (Pty) Ltd
• South Africa
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Customer Service Representative

  • Dec 2021 - Present


merchants dimension data (vodacom)

• customer care agent

  • Dec 2018 - Jan 2021

  managed large amounts of incoming calls • I identified and assessed customers needs to achieve satisfaction • Oversee customer.s financial accounts and processed customers adjustments. • provided basic technical support for clients on a wide range of company products, resolving issues at 90% rate • Remained courteous and calm, even during moments of customer dissatisfaction. managed large amounts of incoming calls • I identified and assessed customers needs to achieve satisfaction • Oversee customer.s financial accounts and processed customers adjustments. • provided basic technical support for clients on a wide range of company products, resolving issues at 90% rate • Remained courteous and calm, even during moments of customer dissatisfaction.