Experience

Liquid Intelligent Technologies South Africa

• South Africa
• Telecommunications
• 700 & Above Employee

• Sales Support Administrator

  • Jun 2019 - Present

  • Daily liaison with KAM’s (Key Accounts Manager ) to obtain updated tasks from KAM’s to enable them to be out of the office and allow the Sales Administrator to manage admin related sales activities • Co-ordinate and track sales activities within the different departments. • Follow through of orders and provide status updates to KAM and responsible for responding to KAM’s queries efficiently, accurately and in a professional manner. • Developing a knowledge of company’s products, services, policies, procedures, systems and Corporate Governance • Liaising with SD support on addressing order issues in a timely and professional manner • Facilitating the MSA signature process and obtain the signed version for the KAM. • Submitting customer RICA/credit vetting documentation (completed by and received from the KAM) for Credit Vetting approval • Submitting and managing Cession documentation and Cession System Process • Logging Geographical number porting and following up thereof • Liaise with Order Management if an order gets rolled back, assist in getting the order amended to go through and be delivered. • Assist KAM`s with obtaining copies of customer invoices and liaising with billing, escalating and managing customer queries on behalf of KAMs as required. • Data Management • Assist new KAMs with SFDC navigation and how to as required (on hand training) • Assist KAMs with IT escalations and queries • Assist KAM’s with DOA approvals if and as required as well as Submission of Business Cases • Follow up on Termination and Cancellations from lists obtained. Liaise with KAM and process accordingly • Creating quotes for KAM’s, SDM’s and 3rd Party Vendors• Loading of all order and assigning tasks to solutions architects, Bid office and technicians • Following up after order has been checked for the service to be delivered



Smollan

• South Africa
• Retail
• 700 & Above Employee

• Customer Service Consultant

  • Feb 2014 - May 2019

  • Loading manual sales orders on SAP System.• Ensuring accuracy of electronic orders.• Creating delivery authorizations and the distribution to the plants and depots• Answering all incoming calls follow the telephonic guides lines.• Processing of Pioneer Foods orders and returns in accordance to company procedures on the SAP System.• Inform supervisor on daily order status.• Verifies customer information is correct and up-date.• Handling escalated customer complaints and queries and providing feedback.• Arranging deliveries for clients were necessary with relevant depots.• Training of new staff on the operations of systems and proper service delivery.• Performing administrative tasks involved in the everyday operations of my duties.



SANRAL

• South Africa
• Construction
• 300 - 400 Employee

• Customer Service Operator ( Electronic Toll Collections) - Supervisor

  • Mar 2011 - Jan 2014

  • Operating CRM Software• Data Capturing• Cash Handling• Processing Customer Accounts• Drafting Daily Reports to the Area Manager• Accounts Handling • Stock Take• Opening and closing the store• Logging cases for customers (refunds, adjustments to be done on their accounts)• Attending to Customers queries • Operating CRM Software• Data Capturing• Cash Handling• Processing Customer Accounts• Drafting Daily Reports to the Area Manager• Accounts Handling • Stock Take• Opening and closing the store• Logging cases for customers (refunds, adjustments to be done on their accounts)• Attending to Customers queries



Virgin Mobile South Africa

• South Africa
• Telecommunications
• 100 - 200 Employee

• Executive Resolution Specialist

  • 2006 - 2008

  • Customer Service• Logging cases of refunds for the customers• Product Analysis• Capturing customers cell phones returns, customers refunds. • Attend to customer queries (telephone and face – to – face) • Customer Service• Logging cases of refunds for the customers• Product Analysis• Capturing customers cell phones returns, customers refunds. • Attend to customer queries (telephone and face – to – face)