Mpho Maake

Junior Network Engineer at MBV IT
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Contact Information
us****@****om
(386) 825-5501
Location
Johannesburg Metropolitan Area, ZA

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Credentials

  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet
    Sep, 2022
    - Nov, 2024
  • RUCKUS ICX Implementer Accreditation
    CommScope
    Sep, 2022
    - Nov, 2024

Experience

  • MBV IT
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior Network Engineer
      • Jun 2023 - Present

      Junior Network Engineer Job Description :• Installing network hardware components and cables.• Configuring network software.• Identifying and eliminating bottlenecks to ensure long-term network efficiency.• Troubleshooting and resolving issues with the network.• Ensuring the network operates securely.• Collaborating with other members of the IT team and management.• Performing necessary upgrades to the network infrastructure as needed.• Installing, testing, and maintaining network infrastructure• Resolve, repair and install fiber optics systems and ensure that they work properly Show less

    • Network Operations Center Technician
      • Jun 2022 - Present

      Network Operations Center Technician Job Description :• Answers technical customer support calls.• Asks clarifying questions and listens to customers in order to understand their needs, requests, or problems.• Opens, assigns, updates, and closes tickets in multiple incident management software systems.• Coordinates with engineers to perform quality assurance on incident tickets.• Communicates with customers on ticket progress and places follow-up calls once the incident is resolved.• Maintains daily awareness of system network issues and updates team knowledge base.• Adds comments and ticket numbers in multiple Network Management Systems.• Sends outage and event notifications to stakeholders.• Sends reactive maintenance schedules to Supervisors.• Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices. Show less

Education

  • IIE Rosebank College
    diploma in information technology in software development, Computer Programming
    2019 - 2021

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