Experience

Promethiem AG

• Switzerland
• Investment Management
• 1 - 100 Employee

• Distribution Account Manager

  • Aug 2021 - Present

  Baar, Zug, Switzerland I cultivate strong relationships both internally and externally through a service-oriented approach, leveraging my energy, enthusiasm, and proactive mindset. My role involves engaging with various stakeholders and business partners, focusing on: - Cultivating and maintaining relationships with distribution partners while ensuring clear communication and contract compliance. - Facilitating the onboarding process for new distribution partners, including comprehensive training on products… Show more I cultivate strong relationships both internally and externally through a service-oriented approach, leveraging my energy, enthusiasm, and proactive mindset. My role involves engaging with various stakeholders and business partners, focusing on: - Cultivating and maintaining relationships with distribution partners while ensuring clear communication and contract compliance. - Facilitating the onboarding process for new distribution partners, including comprehensive training on products, services, tools, processes, and business policies. - Efficiently managing distribution-related processes and documentation. - Serving as a central point of contact for coordinating project-based activities, collaborating seamlessly with business operations, finance, product strategy, and business development teams. - Gathering and relaying valuable distributor feedback to the relevant product and business development teams consistently. Show less



Profila

• Switzerland
• Advertising Services
• 1 - 100 Employee

• Client Relationship Manager

  • Jan 2021 - Jul 2021

  Lucerne, Switzerland As the initial point of contact for our clients on a daily basis, my primary goal was to deeply understand our clients' objectives, aspirations, and expectations, and then collaborate closely with them to not only meet but surpass these goals. My key responsibilities included: - Nurturing client-centric relationships while ensuring a consistently positive brand experience. - Facilitating a seamless and effortless onboarding process for customers, offering empathetic support and continuous… Show more As the initial point of contact for our clients on a daily basis, my primary goal was to deeply understand our clients' objectives, aspirations, and expectations, and then collaborate closely with them to not only meet but surpass these goals. My key responsibilities included: - Nurturing client-centric relationships while ensuring a consistently positive brand experience. - Facilitating a seamless and effortless onboarding process for customers, offering empathetic support and continuous engagement. - Adapting swiftly to evolving client requirements and spearheading projects aimed at satisfying these evolving needs, thereby strengthening collaborative relationships. - Streamlining and enhancing client-focused processes and procedures, ensuring a favourable experience with the company's products and services. Show less



Global Supply Chain Finance Ltd

• Switzerland
• Financial Services
• 1 - 100 Employee

• Program Manager

  • Aug 2018 - Nov 2019

  Zug, Switzerland In this role, I assumed project leadership responsibilities for clients, mastering the art of delivering a premium client experience that nurtured positive relationships and bolstered loyalty. Key accomplishments and responsibilities included: - Cultivating and sustaining robust relationships with clients and stakeholders through approachability, consideration, and exceptional communication skills. - Effectively spearheading projects that translated clients' needs into practical… Show more In this role, I assumed project leadership responsibilities for clients, mastering the art of delivering a premium client experience that nurtured positive relationships and bolstered loyalty. Key accomplishments and responsibilities included: - Cultivating and sustaining robust relationships with clients and stakeholders through approachability, consideration, and exceptional communication skills. - Effectively spearheading projects that translated clients' needs into practical solutions. - Streamlining and enhancing business processes to simplify clients' lives and elevate their overall experience. - Managing the creation and dissemination of project documentation, ensuring a distinct and supportive client journey. Show less



AccTech Systems

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Microsoft AX Consultant

  • Jan 2015 - Nov 2016

  Centurion, South Africa In this role, I progressively assumed responsibility for client interactions and honed the ability to tailor my engagement to meet their unique needs and expectations. Key achievements and responsibilities included: - Delivered unwavering support and maintained consistent communication with clients throughout the project implementation, resulting in enduring and tangible value for them. - Conducted training presentations for clients and developed comprehensive training materials to ensure… Show more In this role, I progressively assumed responsibility for client interactions and honed the ability to tailor my engagement to meet their unique needs and expectations. Key achievements and responsibilities included: - Delivered unwavering support and maintained consistent communication with clients throughout the project implementation, resulting in enduring and tangible value for them. - Conducted training presentations for clients and developed comprehensive training materials to ensure a top-tier customer experience. - Demonstrated intuitive and situational awareness to ensure system users' comfort and confidence in using the system effectively. - Offered continuous support and conducted post-project follow-ups with clients, fostering and enhancing their trust in our services. Show less



CNP Safaris

• Marketing and Administration Consultant

  • Aug 2014 - Dec 2014

  Pretoria, South Afica In this role, I honed my skills of keen observation and intuitive responsiveness to cater to clients' needs, ensuring a memorable and seamless experience. My key responsibilities included: - Offering clients comprehensive product and financial information, fostering open dialogue, and building trust through effective communication. - Proactively identifying potential challenges and obstacles for clients, presenting preemptive solutions to prevent issues from arising. - Successfully… Show more In this role, I honed my skills of keen observation and intuitive responsiveness to cater to clients' needs, ensuring a memorable and seamless experience. My key responsibilities included: - Offering clients comprehensive product and financial information, fostering open dialogue, and building trust through effective communication. - Proactively identifying potential challenges and obstacles for clients, presenting preemptive solutions to prevent issues from arising. - Successfully engaged in face-to-face marketing with clients at exhibitions and trade shows, leading to a substantial increase in sales. Show less



Chives

• United Kingdom
• 1 - 100 Employee

• Direct Client Sales

  • Jan 2014 - Jun 2014

  Pretoria, Gauteng, South Africa My initial role provided valuable lessons in customer engagement and the art of making a favourable first impression to establish enduring relationships. My core responsibilities included: - Managing customer interactions, sales processes, and invoicing, all contributing to a positive and lasting customer experience. - Taking ownership of customer communication and promptly addressing their inquiries.